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CMC Fee

3 replies 61 views
Hi,

A little advice if possible.
Back on deadline day, I advised a CMC to act on my behalf and go ahead and investigate my accounts. (I know - stupid!)
I received contracts from them around a week later. On the day the contracts arrived, I called them to advise them to no longer pursue my claim. I have records of time & duration of call but no recording or written instruction to cancel.
I have recently received funds from the bank for a successful claim made on my behalf by this firm.
The firm is asking for their fee.
Do I pay the fee?
Do I not pay the fee?
I know I would not have otherwise received any compensation, but the firm went against my wishes and went ahead with the claim.

Thanks

Replies

  • zx81zx81 Forumite
    28.9K posts
    Tenth Anniversary 10,000 Posts Photogenic Name Dropper
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    If they don't have a signed contract from you, then no.

    Be aware that you're now on the list for mis sold mortgages, life insurance and Tesco value beans, so expect more calls promising large and exciting cash payments.
  • Markow39Markow39 Forumite
    2 posts
    First Post
    zx81 said:
    If they don't have a signed contract from you, then no.
    I did sign the contracts but called them within the cooling-off period to cancel.
  • zx81zx81 Forumite
    28.9K posts
    Tenth Anniversary 10,000 Posts Photogenic Name Dropper
    ✭✭✭✭✭
    If you have no evidence of cancelling, then you're probably going to end up having to pay them.

    Claims companies may be useless, but they're very good at extracting spare money from people.
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