New Post Advanced Search

Return accepted but no return label

4 replies 118 views
Hi, purchased some cloths, they  were not as  described. Raised a dispute, after some missing around seller accepted the return. Got email that seller had send the return label but there is no is label. Now when I click on " See return detail", it shows I have posted the items with a tacking number, but I have not posted the item as I have not received the return label. I contacted seller but he is just messing around and now say provide my email so that he can send return label. There is no way to contact ebay. Please advise what to do next.

Replies

  • soolinsoolin Forumite, Board Guide
    66K posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ✭✭✭✭✭✭
    It only shows as returned if you have accidentally clicked that you have returned item and that will probably make it difficult for seller to send another label now. I’d speak urgently to eBay to see if they can re set the claim and show you where to find your label. 
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
  • shardillshardill Forumite
    5 posts
    Part of the Furniture First Post Combo Breaker
    Any suggestion how to contact ebay, their phone number does work
  • soolinsoolin Forumite, Board Guide
    66K posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ✭✭✭✭✭✭
    shardill said:
    Any suggestion how to contact ebay, their phone number does work
    phone number should be working, have you gone through the contact us using different excuses and got your pin number and dedicated telephone number?
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
  • shardillshardill Forumite
    5 posts
    Part of the Furniture First Post Combo Breaker
    Manage to speak to ebay, they said message seller to email return label and if not received in 48 hours escalate ti them ahain
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support