Return accepted but no return label 7 July at 9:35AM in Ebay, Auctions, Car Boot & Jumble Sales 4 replies 118 views

shardill

Hi, purchased some cloths, they  were not as  described. Raised a dispute, after some missing around seller accepted the return. Got email that seller had send the return label but there is no is label. Now when I click on " See return detail", it shows I have posted the items with a tacking number, but I have not posted the item as I have not received the return label. I contacted seller but he is just messing around and now say provide my email so that he can send return label. There is no way to contact ebay. Please advise what to do next.

soolin

It only shows as returned if you have accidentally clicked that you have returned item and that will probably make it difficult for seller to send another label now. I’d speak urgently to eBay to see if they can re set the claim and show you where to find your label. 

shardill

Any suggestion how to contact ebay, their phone number does work

soolin

shardill said:

Any suggestion how to contact ebay, their phone number does work

phone number should be working, have you gone through the contact us using different excuses and got your pin number and dedicated telephone number?

shardill

Manage to speak to ebay, they said message seller to email return label and if not received in 48 hours escalate ti them ahain