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Return accepted but no return label

Hi, purchased some cloths, they  were not as  described. Raised a dispute, after some missing around seller accepted the return. Got email that seller had send the return label but there is no is label. Now when I click on " See return detail", it shows I have posted the items with a tacking number, but I have not posted the item as I have not received the return label. I contacted seller but he is just messing around and now say provide my email so that he can send return label. There is no way to contact ebay. Please advise what to do next.

Comments

  • soolin
    soolin Posts: 74,015 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    It only shows as returned if you have accidentally clicked that you have returned item and that will probably make it difficult for seller to send another label now. I’d speak urgently to eBay to see if they can re set the claim and show you where to find your label. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • shardill
    shardill Posts: 5 Forumite
    Part of the Furniture First Post Combo Breaker
    Any suggestion how to contact ebay, their phone number does work
  • soolin
    soolin Posts: 74,015 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    shardill said:
    Any suggestion how to contact ebay, their phone number does work
    phone number should be working, have you gone through the contact us using different excuses and got your pin number and dedicated telephone number?
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • shardill
    shardill Posts: 5 Forumite
    Part of the Furniture First Post Combo Breaker
    Manage to speak to ebay, they said message seller to email return label and if not received in 48 hours escalate ti them ahain
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