Tui refund

OliveT

Does anyone know how long it takes for money to be credited back to your account once you have received an email saying how much the refund should be for? We booked in store so I know it takes longer than if we had booked online.
I received an email on Thursday and my husband received a phone call on Friday but wasn't sure if it was a scam. We've tried ringing the customer service number and the number they called him on but can't get through.
I know some stores are opening next week but none are close to us.
Should the money just go into our account automatically or is there something else we need to do?

sukisuncap

Hi, just wanted to say a very big thank you to MSE for your good advice. We booked in store in January for a holiday in Corfu starting May 1st. with TUI. Since April we have been phoning them and emailing them to no avail. We read your advice about phoning the number you gave, in the afternoon when they are not so busy. We spoke to them on 1st July, they phoned us back on 2nd July and the money was back in our bank account on 6th July ! What a relief!  Sue from Warrington.

Pollycat

OliveT said:

Does anyone know how long it takes for money to be credited back to your account once you have received an email saying how much the refund should be for? We booked in store so I know it takes longer than if we had booked online.
I received an email on Thursday and my husband received a phone call on Friday but wasn't sure if it was a scam. We've tried ringing the customer service number and the number they called him on but can't get through.
I know some stores are opening next week but none are close to us.
Should the money just go into our account automatically or is there something else we need to do?

Are the numbers you are ringing on the email you received?

The only number TUI are giving out is this one:

To speak to the team, please call 0203 451 2688. If you booked in a TUI Store, you can call between 9am and 5.30pm from Monday to Friday. If you booked online or on the TUI or First Choice App, you can call between 9am and 7pm from Monday to Friday.

Please use the number above to contact us, rather than any other that you might see online. Although we do operate some other numbers, 0203 451 2688 is our main phone line – using this number will ensure that you get through to the correct team. We’re also aware that some scammers are falsely advertising phone numbers as belonging to us, and potentially charging callers, so please be vigilant and only call 0203 451 2688.

What did TUI say in the Friday call?

Did the email explain if you needed to take any action?

yarrummot

I sent my TUI refund voucher over a month ago. They acknowledged receipt and was advised of payment within 28 days. I've tried phoning and have waited several times for up to an hour before giving up. I can't seem to find an email address for them to discuss the situation. Can anyone help with that?

Pollycat

yarrummot said:

I sent my TUI refund voucher over a month ago. They acknowledged receipt and was advised of payment within 28 days. I've tried phoning and have waited several times for up to an hour before giving up. I can't seem to find an email address for them to discuss the situation. Can anyone help with that?

You can only contact them by phone - that's the single number they give on their website.

I've read somewhere else that the 28 days is working days, not actual days.