LG tv problem

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pf03
pf03 Posts: 1 Newbie
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in Consumer rights
Bought television just over 2 years ago with a 5 year guarantee from John Lewis online.  For the last month the picture has been deteriorating and is mainly blue, we believe the problem may be the LED backlight.  We have constantly been ringing and have also emailed John Lewis Technical Support a number of times. We did get one email back suggesting we reset, if this did not work to get in touch with Technical Services, it did not work - rang 3 times every day and waiting well over 30 mins each time.  What, if any, is the next option. Can anyone advise?

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  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Problem is Covid all you can do is keep ringing .
    Hopefully more staff back next week that can deal with non urgent stuff.
  • sparrow857
    sparrow857 Posts: 20 Forumite
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    I have a faulty tv bought from John Lewis too. Their technical support team are obviously really busy just now. I was on hold for 40 mins but to be honest, at this time, its to be expected. Just try again and stay on the line. My tv was taken for repair 3 days later and I’m just waiting on the outcome. 
  • Spank
    Spank Posts: 1,751 Forumite
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    Grommedinuk said:
    Over used tv during lock down customer at fault excessive use. 
    I hope you stand up when talking so the sound isn't muffled.
  • Supersonos
    Supersonos Posts: 1,080 Forumite
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    Grommedinuk said:
    Over used tv during lock down customer at fault excessive use. 
    He's back!
  • [Deleted User]
    [Deleted User] Posts: 4,176 Forumite
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    Grommedinuk said:
    Over used tv during lock down customer at fault excessive use. 
     Nonsense as per.

     Tv should last even if being watched all day.  
  • m-holland
    m-holland Posts: 213 Forumite
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    Supersonos said:
    Grommedinuk said:
    Over used tv during lock down customer at fault excessive use. 
    He's back!
    banned already, is that a record?
  • roddydogs
    roddydogs Posts: 7,478 Forumite
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    Someone took an obvious joke seriously?
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