Failed credit check for Vodafone broadband!

Roger1

Oh, the shock!  Oh, the horror!  I found a more or less acceptable broadband offer from Vodafone using MSE's checker.  I found the VF website clunkier than most I use, but persevered to the personal details page and, whoops, got the 'failed credit check' message.

VF referred me to Experian if I had a query.  They were as useful as a chocolate teapot, though did have the grace to recognise that a rating of 999 (mine) was a top rating.  They said as I had a free subscription {via my credit card), they could only help me if I asked for a statutory report and waited,  Huh!  I stopped right there and negotiated a discount with my current supplier.

If VF don't want me, fine.  I can live with that.  But claiming that their credit check failed doesn't seem right.  Oh, the offer is one that MSE and Martin pointed out here and on TV was about to expire.  Goodbye, VF.  Our relationship was very short.  And somehow or other, I feel I'm unlikely to be a customer in future.

[Deleted User]

Roger1 said:

VF referred me to Experian if I had a query.  They were as useful as a chocolate teapot, though did have the grace to recognise that a rating of 999 (mine) was a top rating.  

But that's Experian's top rating, given to 18 year olds and bankrupts.

Nothing to do with Vodafone or the risk you present as a customer.

sourcrates

A lot of bankrupts also have an Experian rating of 999, just go`s to show the number is fairly meaningless.

glennevis

999="we haven't yet given you a pseudo-random number"

Roger1

Thanks, folks.  Yes, I know that a score doesn't mean much, even if I don't qualify as above.    It's just that the decision came from Vodafone, blaming the credit check.

Perhaps I'm too old/young/tall/short/handsome/ugly/whatever to match their required profile.  But I do pay my bills correctly, so credit hasn't been a problem until now.

The offer looked attractive, but I'm all set to continue with NOW at less than they initially wanted.

MinuteNoodles

Roger1 said:

Thanks, folks.  Yes, I know that a score doesn't mean much, even if I don't qualify as above.    It's just that the decision came from Vodafone, blaming the credit check.

It's because you failed Vodafone's credit check. They use the information from Experian which is why they referred you to them to check if there was anything like missed payments, defaults, CCJs etc but they absolutely do not use the 999 score Experian generate, they calculate their own internal score.

xlnc99

dodged a bullet imo - voda are horrible. Dont take anything out with them ever - bunch of cowboys.

george9071

xlnc99 said:

dodged a bullet imo - voda are horrible. Dont take anything out with them ever - bunch of cowboys.

I had to leave them, terrible customer service and awful signal surprised they still have customers.

xlnc99

Yes i left them a while ago

However they are still reporting to my credit report every month. Normally i would make a complaint but for the time being i dont mind them marking my account being paid on time every month. It helps my file 

I have heard this is common with vodafone - they almost always forget to cancel customers credit report notifications

Roger1

Thanks, folks.

Yes, I did think the offer looked too good to be true.  I do like the 'dodged a bullet' comments!  I'm certainly not sorry they don't want me, just a little bemused.

mcpitman

xlnc99 said:

Yes i left them a while ago

However they are still reporting to my credit report every month. Normally i would make a complaint but for the time being i dont mind them marking my account being paid on time every month. It helps my file 

I have heard this is common with vodafone - they almost always forget to cancel customers credit report notifications

Same here finished with them almost 3 years ago, still shows as an active account, balance = £0.