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Goods bought by Credit Card never arrived - Can I have a refund?

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Goods bought by Credit Card never arrived - Can I have a refund?

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onesixfiveonesixfive Forumite
390 posts
Tenth Anniversary 100 Posts Combo Breaker
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Hi
I ordered some shoes, from what appeared to be a scam-clarks website.
I've tried numerous times to get a refund from them direct, but despite this, I've no shoes, & no refund.
  • Can I get a refund of my £40 from my credit card provider (Virgin) ? and if so what am I asking for? (a section 75?) or a chargeback? or what?
I warned Virgin immediately I suspected foul play & they sent me a new card, so they are already aware of this, but they haven't removed the amount from my bill.
thanks

Replies

  • happy_hazelnutshappy_hazelnuts Forumite
    127 posts
    100 Posts
    You should ask for a chargeback for goods not received 
    uou can't use section 75 anyway as that needs to be a minimum of £100
  • onesixfiveonesixfive Forumite
    390 posts
    Tenth Anniversary 100 Posts Combo Breaker
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    Thanks for that :)
  • Highland76Highland76 Forumite
    380 posts
    100 Posts First Anniversary Photogenic Name Dropper
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    To make others aware, can you provide a link to the website?
  • onesixfiveonesixfive Forumite
    390 posts
    Tenth Anniversary 100 Posts Combo Breaker
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    To make others aware, can you provide a link to the website?
    Looks like it's taken down, but just in case....
    https://www.cyberbunkers.com/2020/06/clarkseuoutletcom-reviews-is.html

  • born_againborn_again Forumite
    3.2K posts
    1,000 Posts Name Dropper
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    Hi
    I ordered some shoes, from what appeared to be a scam-clarks website.
    I've tried numerous times to get a refund from them direct, but despite this, I've no shoes, & no refund.
    • Can I get a refund of my £40 from my credit card provider (Virgin) ? and if so what am I asking for? (a section 75?) or a chargeback? or what?
    I warned Virgin immediately I suspected foul play & they sent me a new card, so they are already aware of this, but they haven't removed the amount from my bill.
    thanks
    Why would they remove the amount? That would mean open season to everyone to call up and say the same..... 
    While it was not the genuine Clarks store (facebook by any chance?) you did place the order and may yet still receive the goods.

    Nice simple chargeback. So long as you have not cancelled the order. Then it becomes a bit trickier.
    On my way to retirement. Thanks to Covid 19. 
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