Goods bought by Credit Card never arrived - Can I have a refund?

onesixfive

Hi
I ordered some shoes, from what appeared to be a scam-clarks website.
I've tried numerous times to get a refund from them direct, but despite this, I've no shoes, & no refund.

• Can I get a refund of my £40 from my credit card provider (Virgin) ? and if so what am I asking for? (a section 75?) or a chargeback? or what?

I warned Virgin immediately I suspected foul play & they sent me a new card, so they are already aware of this, but they haven't removed the amount from my bill.
thanks

happy_hazelnuts

You should ask for a chargeback for goods not received 
uou can't use section 75 anyway as that needs to be a minimum of £100

onesixfive

Thanks for that

Highland76

To make others aware, can you provide a link to the website?

onesixfive

Highland76 said:

To make others aware, can you provide a link to the website?

Looks like it's taken down, but just in case....
https://www.cyberbunkers.com/2020/06/clarkseuoutletcom-reviews-is.html

born_again

onesixfive said:

Hi
I ordered some shoes, from what appeared to be a scam-clarks website.
I've tried numerous times to get a refund from them direct, but despite this, I've no shoes, & no refund.

• Can I get a refund of my £40 from my credit card provider (Virgin) ? and if so what am I asking for? (a section 75?) or a chargeback? or what?

I warned Virgin immediately I suspected foul play & they sent me a new card, so they are already aware of this, but they haven't removed the amount from my bill.
thanks

Why would they remove the amount? That would mean open season to everyone to call up and say the same..... 
While it was not the genuine Clarks store (facebook by any chance?) you did place the order and may yet still receive the goods.

Nice simple chargeback. So long as you have not cancelled the order. Then it becomes a bit trickier.