Courtesy Car Damaged Seat

JoshuaFreke

Supersonos said:

I got given the wrong change recently in a shop.  I went straight back in but I was told it was too late and I should've checked my change before leaving.

Personally, I think the same applies here.  The vehicle should've been checked over whilst the OP was still there, not four days later.  The garage can't prove the OP did it and it's not beyond the realms of possibility the damage was caused in the four days following the OP's use of the car.  I'd politely deny any liability.

This is my way of thinking also. Anything chould have happened within that time frame. 

pallyman

The delay  in contacting you may have been due to covid,ie waiting to be cleaned.

AdrianC

JoshuaFreke said:

AdrianC said:

JoshuaFreke said:

All of the above aside I'm more concerned with the legality of it all. Given that she's not signed any documentation about insurance or liability etc. 

I bet she was more than happy enough to have use of it at the time.

To now try to claim zero responsibility because there's no paperwork seems... churlish.

Quite the opposite actually, she really disliked the car, found it sluggish, noisy and just a pain. It was taken because it needed not because it was wanted. 

Exactly my point. The merits of the XC90 are beside the point. She was more than happy enough to have use of it.

JoshuaFreke

AdrianC said:

Exactly my point. The merits of the XC90 are beside the point. She was more than happy enough to have use of it.

Do you have a point relevant to the question? You seem to have nothing helpful to add, please can you find another post to comment on.

Supersonos

JoshuaFreke said:

Supersonos said:

I got given the wrong change recently in a shop.  I went straight back in but I was told it was too late and I should've checked my change before leaving.

Personally, I think the same applies here.  The vehicle should've been checked over whilst the OP was still there, not four days later.  The garage can't prove the OP did it and it's not beyond the realms of possibility the damage was caused in the four days following the OP's use of the car.  I'd politely deny any liability.

This is my way of thinking also. Anything chould have happened within that time frame. 

As so much time has passed, I think it's up to them to prove you damaged it.  I'd be surprised if they could.

Supersonos

JoshuaFreke said:

AdrianC said:

Exactly my point. The merits of the XC90 are beside the point. She was more than happy enough to have use of it.

Do you have a point relevant to the question? You seem to have nothing helpful to add, please can you find another post to comment on.

I'd ignore AdrianC if I were you.  He always just wants a holier-than-thou argument.

AdrianC

Supersonos said:

JoshuaFreke said:

Supersonos said:

I got given the wrong change recently in a shop.  I went straight back in but I was told it was too late and I should've checked my change before leaving.

Personally, I think the same applies here.  The vehicle should've been checked over whilst the OP was still there, not four days later.  The garage can't prove the OP did it and it's not beyond the realms of possibility the damage was caused in the four days following the OP's use of the car.  I'd politely deny any liability.

This is my way of thinking also. Anything chould have happened within that time frame. 

As so much time has passed, I think it's up to them to prove you damaged it.  I'd be surprised if they could.

Car returned Tuesday evening, call made Friday morning. I make that near-as-dammit two working days.

Was the car used by anybody else during that time? Or was the damage noticed next time it was being handed over to a customer to use?

MinuteNoodles

If there wasn't a check out inspection when they handed the car to her and one when they got it back then they've not got a leg to stand on, especially if between the time they've recorded it and she handed it back it's been used by someone else.

Grumpy_chap

You returned the loan car on Tuesday and the garage called on Friday to say they think the car was damaged by the child seats.
Anyone could have done anything in that car in the two days between return and phone call.
That said, it is always wise to get the return docket signed when returning the car that there is no damage.

pinkshoes

I'd want to see photos of the hire care BEFORE and AFTER you used it of that specific bit of the car. 

I have the same car seats and I cannot see how you can damage any bit of the seat with them, other than leaving a slight indent where the seats sit which will disappear after a few days. ISOfix just pokes in the holes and then clicks into place - you'd have to try rather hard to cause any damage because they're so easy to fit!