HMRC website trying to report value of estate

MarieBM

Hi, Has anyone else had trouble with the HMRC website not identifying you even after you have used one of their recommended 'partner sites' to identify your identity?
I am going round in circles!
I get to a page that says we need to ask you some questions but when I put the info in they require it comes back with 'we cannot identify you'! 
Their helpdesk is not so far able to help me and I wonder if anyone here has any ideas?
Thank you 
MBM

BooJewels

No ideas, but solidarity.  On a totally different basis - I was trying to find a gap in my NI history to voluntarily pay it to increase my state pension - but I'm totally locked out of my personal tax account for the same reasons you describe.  I've been trying to resolve it since New Year. 

I spent well over 2 hours on the phone on Monday morning and then an email dialogue and we're no closer.  In the end, they managed to get me to my tax returns (I've been submitting them online since they asked me to be a beta tester when they were still the IR, pre 2005) by making my account a business account as that doesn't require 'personal' verification.    But that doesn't get me into my personal tax account to sort out my NI.   Plus, they messed up my situation anyway by declaring me longer self employed at a random date last April.

I gave them my full name, address, NI No. DOB, UTR, my user ID, password and they verified my email and mobile phone no., yet they can't identify me as I seemingly didn't answer the question "when did you last open a mail order account with a credit facility?" correctly.  When I pointed out that this was a sufficiently woolly question with too much room for interpretation they didn't agree.    Apparently it's in case anyone can get access to my tax account.  I pointed out that if anyone had access to that much of my information, them knowing that I underpaid NI in 2015 was going to be the least of my worries!

It's seemingly because I don't have a passport or driving licence and was told that this was the only way now I could resolve it.

MarieBM

I feel your pain, it is so frustrating! I gave the same info and it came back with 'we cannot confirm your identity'! I have gone through the lengthy process with digidentity (it took over 4 hours to complete!) and they quote that I can use a link (that doesn't exist on the website) to tick that I have used this and all will be well, but since the link is nowhere to be found this is not possible.
I am waiting for a reply from them but I don't hold out much hope that it will get me any closer to resolving this.
Let me know if you have any success with this and I will report back the same - hopefully they will sort out the website soon and we will actually be able to do what we are trying to!