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How to claim compensation for error on my credit file

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About six years ago, somebody fraudulently signed a mobile phone contract with EE using my address and a name similar to mine, and it has been affecting my ability to get credit.  I only recently discovered it, despite many enquiries to both EE and credit reference agencies (who all said that my credit was fantastic).  EE have now corrected it and offered £50 compensation.  I declined their offer of £50 because I know it has cost me a lot more than that over the last few years.  
Some of the issues I have had include being declined for credit cards, being unable to upgrade my bank account to qualify for free travel insurance, being unable to obtain a new mobile phone contract, being unable to change providers for internet etc.  I suspect it has also affected other things such as the price of my car insurance.  Does anyone have any advice on how to structure my compensation claim, and/or what to include.  Thanks in advance for any suggestions.
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  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I would take the £50. 

    EE were defrauded by the individual, but have now resolved it.  I can't see that the Ombudsman would increase the compensation.

    I'm also not sure how it would have affected your car insurance.  If you hadn't passed ID checks, you wouldn't have got insurance at all.
  • onthemend88
    onthemend88 Posts: 258 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    edited 2 July 2020 at 6:44PM
    I would just take the offer. You will be waiting potentially over a year from any resolution with the FOS and your reasons won't go far without substantial proof. Take the £50. 
    First Time Buyer
    AIP 18/02/2020 - Full Application 25/02/2020 - Valuation - 16/03/2020
    17/03/2020 - Mortgage Offer Issued
    23/03/2020 - LOCKDOWN

    19/06/2020 - Exchange of Contracts
    07/08/2020 - Officially Homeowners
  • Malkytheheed
    Malkytheheed Posts: 657 Forumite
    Fourth Anniversary 500 Posts Name Dropper
    Your credit file does not impact the price of your car insurance. 
  • MovingForwards
    MovingForwards Posts: 17,149 Forumite
    10,000 Posts Seventh Anniversary Name Dropper Photogenic
    Late / missed payments would mean instalments for car insurance may not be possible.
    CCJs / IVA / Bankruptcy mean some insurers wouldn't even quote you. 

    Were you told the reason everytime you were declined for credit (highly doubtful as they cant / don't say). Do you have written proof of the reasons? Credit and upgrades are a privilege, not a right.

    Without evidence, you can't even begin to quantify it.
    Mortgage started 2020, aiming to clear 31/12/2029.
  • maxximus75
    maxximus75 Posts: 616 Forumite
    Seventh Anniversary 500 Posts Name Dropper
    If you take it to the Ombudsman and they don't find in your favour then the £50 will stand so really, you don't have anything to loose.
    Just furnish the Ombudsman with as much info and proof as you can.  You never know, you may get an increase but you won't get a reduction.
    Good luck!
  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    The Op has declined the £50 offer. So do not believe it stands at this time?

    karen_dyson
    "EE have now corrected it and offered £50 compensation.  I declined their offer of £50 because I know it has cost me a lot more than that over the last few years."  
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • D3xt3r5L4b
    D3xt3r5L4b Posts: 1,852 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    How much has it cost you OP?

    Whats the breakdown of sustainable losses?
  • adamp87
    adamp87 Posts: 899 Forumite
    Fifth Anniversary 500 Posts Name Dropper
    I think you’d struggle to get any more. Yes it may have lost you opportunities but you aren’t guaranteed credit in any case do I can’t see how you’d win pushing for more. 
  • DCFC79
    DCFC79 Posts: 40,639 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    About six years ago, somebody fraudulently signed a mobile phone contract with EE using my address and a name similar to mine, and it has been affecting my ability to get credit.  I only recently discovered it, despite many enquiries to both EE and credit reference agencies (who all said that my credit was fantastic).  EE have now corrected it and offered £50 compensation.  I declined their offer of £50 because I know it has cost me a lot more than that over the last few years.  
    Some of the issues I have had include being declined for credit cards, being unable to upgrade my bank account to qualify for free travel insurance, being unable to obtain a new mobile phone contract, being unable to change providers for internet etc.  I suspect it has also affected other things such as the price of my car insurance.  Does anyone have any advice on how to structure my compensation claim, and/or what to include.  Thanks in advance for any suggestions.

    You could have been declined for the examples even if the error wasn't on your file.
    Not sure how you can quantify a compensation amount, yes its annoying its happened but Id take the £50.
  • Takmon
    Takmon Posts: 1,738 Forumite
    1,000 Posts Second Anniversary Name Dropper
    About six years ago, somebody fraudulently signed a mobile phone contract with EE using my address and a name similar to mine, and it has been affecting my ability to get credit.  I only recently discovered it, despite many enquiries to both EE and credit reference agencies (who all said that my credit was fantastic).  EE have now corrected it and offered £50 compensation.  I declined their offer of £50 because I know it has cost me a lot more than that over the last few years.  
    Some of the issues I have had include being declined for credit cards, being unable to upgrade my bank account to qualify for free travel insurance, being unable to obtain a new mobile phone contract, being unable to change providers for internet etc.  I suspect it has also affected other things such as the price of my car insurance.  Does anyone have any advice on how to structure my compensation claim, and/or what to include.  Thanks in advance for any suggestions.
    I don't understand why it took you so long to check your credit files and spot the account that was in error. I would take the £50 because it's not EE's fault you didn't spot it until now.
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