Love Holiday Refunds

walkermanchris_2

I had a holiday for June cancelled in May. I had a refund for the hotel & transfers but still awaiting the flight refund for £628. I was told it could take 12 weeks, today I've been told it will take 26 weeks. I was advised that despite efforts by Love Holidays to contact the supplier and issue the refund, no correspondence has been received back. Despite attempts made to contact the supplier, they refuse to deal with customers and refer back to Love Holidays. I decided at this point to do a charge back but NatWest who I bank with won't process a charge back because I have Atol protection and should make a claim through them. They say if I make a claim with the bank, it will be declined on that basis. I'm not sure what more to do, I've been waiting 8 weeks now since my holiday was cancelled and have received no updates since that time, only on the 2 occasions I managed to get in touch with Love Holidays. 

walkermanchris_2

 NatWest response