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RAC - Auto renew scam? Be careful or you will lose £25

pdiv
pdiv Posts: 2 Newbie
First Anniversary First Post
in Motoring
I was with RAC and the cover was ending this month. I received an email saying that they have a renewal quote, they didn't say that it is due for auto renewal. I checked my account and there also there was nothing to suggest that it is due for auto-renewal. 
Then I saw that payment was taken from my bank account when I called up RAC, they said they can cancel but then I have to pay £25 as cancellation charges.
So even if it is not shown as autorenewal, it is always better to call them and check.

Comments

  • Supersonos
    Supersonos Posts: 1,080 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 1 July 2020 at 9:36AM
    pdiv said:
    there was nothing to suggest that it is due for auto-renewal. 

    I bet the T&Cs of your cover clearly stated it would auto-renew unless cancelled.  
  • pdiv
    pdiv Posts: 2 Newbie
    First Anniversary First Post
    Supersonos said:
    pdiv said:
    there was nothing to suggest that it is due for auto-renewal. 

    I bet the T&Cs of your cover clearly stated it would auto-renew unless cancelled.  
    Quite possible, the renewal email didn't say that it is going to be automatically renewed, that's another way to make money.
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    I bet the renewal email probably also said (along the lines of) "Please call 03XXXXXXXX to cancel your renewal or to discuss any changes to your cover".
  • foxy-stoat
    foxy-stoat Posts: 6,879 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    pdiv said:
    Supersonos said:
    pdiv said:
    there was nothing to suggest that it is due for auto-renewal. 

    I bet the T&Cs of your cover clearly stated it would auto-renew unless cancelled.  
    Quite possible, the renewal email didn't say that it is going to be automatically renewed, that's another way to make money.
    Only if the poor sap doesn't call them up to lapse the policy BEFORE the renewal date as they have taken out a policy elsewhere.  I bet if you had started a new policy and showed them the proof they would refund you in full.
  • Mercdriver
    Mercdriver Posts: 3,898 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    DoaM said:
    I bet the renewal email probably also said (along the lines of) "Please call 03XXXXXXXX to cancel your renewal or to discuss any changes to your cover".
    Well at least the number starts 03 which is a local rated number that is taken from inclusive minutes on a mobile pone contract unlike numbers starting with 08
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    I guessed at it being an 03 number. :)
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