Bank messed up our HTB ISA
in House Buying, Renting & Selling
6 replies 264 views
Hi, we’ve just been informed that the bank had messed up our help to buy ISA. We called last Thursday to close the account as we’re due to get our keys this Friday 3rd of July. I was advised on the phone that the account would be closed by close of play that day (Thursday 25th June) and the money would be in my account the same day. However when we went to the bank yesterday (Monday 29th June) the bank had advised that the account was only just closed on the 29th of June but the money was transferred on Thursday 25th June. When we questioned them about getting a closing statement they advised that there wasn’t one available but to come back the next day. We went back to the bank today to be told that someone has messed up BOTH our ISAs and that it may take 5 to 7 working days to get the addendum needed for the bonus. This is of no use to us as we’re due to get our keys this Friday and we have no idea what to do.
Can anyone help as we’re really unsure what our options are now?
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