Love holidays

KarenRentell

I booked a holiday for my daughter and her friends for the end of exams.  The holiday was booked through Loveholidays - both flight and hotel.  The hotel was cancelled on 15th June.  The flight (28th June) was not cancelled by Ryanair so we are currently being told that we cannot get a refund on the flights (which we could not take because they were not insured and had nowhere to stay)  Loveholidays are saying that it is not a package holiday so they are not liable to get the flight costs back for us.  I believe that this is still counted as a linked holiday as we have only paid Loveholidays and not Ryanair.  I just need some advice.  Credit card is saying that hte flihts went so they will not do a chargeback or a section 75.  But we were not able to take the flights!! Help!!

Browntoa

If the flights are not cancelled then Ryanair do not need to refund. Their stance will be it's not their fault that the hotel is not open

[Deleted User]

I am not sure on this one because FCO advice on 28 June was not to travel unless essential?  So even if a hotel was open, you were being advised not to travel.     I don't see how Love Holidays  could not be responsible for refunding or rebooking the whole holiday?  Did you pay for it all at same time and get an ATOL certificate?  I would read up on package and linked holidays legislation and keep at Love Holidays.   All depends on how it was booked and paid for.   Have they said you will be refunded for the hotel?    

macman

As above, your ATOL certificate will say if it's a package or not. If not, the hotel availability is no concern of Ryanair, so you would be reliant on your travel insurance, which you don't appear to have taken out?

wyattharrisx

I think love holidays are spinning a load of lies. We have a package holiday with love holidays. atol certificate shows package. Hotel is closed, email from love holidays advising holiday cannot go ahead.... Flights with ryanair still going. Offered a refund on the hotel originally ( not flights ) now been offered to change the holiday date ( any difference in cost I pay unless lower ) I have to contact ryanair though and change flight  ( cost £290 to change  ) no refund if flight is cheaper. I've gone back to love holiday and said no thank you and charged back to entire amount on my credit card. 

Osklen

KarenRentell said:

I booked a holiday for my daughter and her friends for the end of exams.  The holiday was booked through Loveholidays - both flight and hotel.  The hotel was cancelled on 15th June.  The flight (28th June) was not cancelled by Ryanair so we are currently being told that we cannot get a refund on the flights (which we could not take because they were not insured and had nowhere to stay)  Loveholidays are saying that it is not a package holiday so they are not liable to get the flight costs back for us.  I believe that this is still counted as a linked holiday as we have only paid Loveholidays and not Ryanair.  I just need some advice.  Credit card is saying that hte flihts went so they will not do a chargeback or a section 75.  But we were not able to take the flights!! Help!!

We are in the same predicament. I have challenged Love Holidays three of four time’s now and they insist that they are only the booking agent for the flight and that we are to rely on the terms and conditions of the flight provider (Ryanair). On that basis we made a claim through our bank annual travel insurance (Axa) for the lost cost of the flight but Axa has rejected our Claim stating Citing that the routes for our refund are through one of love holiday, Ryanair or credit card provider -  non of which advise that we have a valid claim! Also what doesn’t help is that the guidance on line doesn’t really deal with this situation. Regardless I will avoid love holiday, Ryanair from now on.

macman

Same answer as above: does your ATOL cert say if it is a package holiday or not? If it does, and the hotel has been cancelled, then you are entitled to a full refund from LH. Your insurer will expect you to mitigate your losses first, so, if LH refuse a refund, your next step is to do a chargeback, You have 120 days from the date of the flight.

Osklen

macman said:

Same answer as above: does your ATOL cert say if it is a package holiday or not? If it does, and the hotel has been cancelled, then you are entitled to a full refund from LH. Your insurer will expect you to mitigate your losses first, so, if LH refuse a refund, your next step is to do a chargeback, You have 120 days from the date of the flight.

It does state it’s a package (multi contract sale) however LH claim that their terms and conditions state that they are not liable for third parties ie the flight and as such won’t refund us as they are not getting a refund from airline as the flight still went ahead. As the flight still went ahead we are also unable to claim via section 75 chargeback through credit card, as the service was still available, we just didn’t use it. 

mattyprice4004

So why would you avoid Ryanair if the flight went ahead and you chose not to use it?

That’s like refusing to get on a bus ever again because you chose not to get the bus one day. 

The service is there; you just don’t want to use it. 

Osklen

mattyprice4004 said:

So why would you avoid Ryanair if the flight went ahead and you chose not to use it?

That’s like refusing to get on a bus ever again because you chose not to get the bus one day. 

The service is there; you just don’t want to use it. 

Because LH cancelled our accommodation and the FCO advised against all but essential travel to Spain. Ryanair ignored the FCO advice and our flights were stated as non-refundable. For clarity we booked the original holiday in Feb this year before the outbreak of Covid-19.