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TUI Shambles

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vision2009
vision2009 Posts: 169 Forumite
Part of the Furniture 100 Posts Combo Breaker
edited 19 May at 4:49PM in Coronavirus Board
Trying to amend and rebook with incentive. The website says “we are having technical problems” when I click on confirm so cant complete it. Been on phone all day today, last attempt was 3 hours no response. It’s a bad joke now. I know things are difficult at moment but this is crazy situation. Looks like they have disabled the website deliberately so not to allow amendments!
As for the phone situation I think there s more chance of contacting the man in the moon.
Tui lost another previously loyal customer. Email to CEO fired off

Comments

  • Pollycat
    Pollycat Posts: 35,755 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    I really doubt that TUI have 'disabled the website deliberately so not to allow amendments!'.

    I'd keep trying.

    Have you tried ringing at a different time?
    I spent 90 minutes on hold a month ago.
    I'm sure the CEO will be in touch.
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