Ryanair took my flight money!

Nathan19

Hi all at MSE, I booked a holiday with the company ‘On the Beach’ for the 10th of July 2020. I recently had an email stating that I cancelled my holiday and I will not be given a refund for the flights. I am 100% sure I didn’t cancel the holiday, on the beach did. On the beach’s phone lines are down and Ryan air has a massive waiting time, obviously. I’ve tried emailing but I am not getting anywhere. Where do I stand in terms of getting my refund?  I did not cancel the holiday. Any advice is welcome. Thank you. 

eskbanker

You need to keep trying to contact OTB (not Ryanair) to get them to accept that you didn't cancel - you should also edit the posted image to remove the booking reference!

Nathan19

I can’t get through to them at all via calling or emailing. Also how do I edit that post? I’m new here so can’t really do it 

eskbanker

Nathan19 said:

I can’t get through to them at all via calling or emailing. Also how do I edit that post? I’m new here so can’t really do it 

You can edit via the cogwheel icon at the right hand end of the header of your post.

Nathan19

Not even there mate. Not sure what to do now