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LoveHolidays, flight cancelled and hotel not accepting bookings.

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Peelio123
Peelio123 Posts: 2 Newbie
First Post
edited 19 May at 4:49PM in Coronavirus Board
Hello,
I booked a holiday to Magaluf with 'Love Holidays' back in Feburary and am due to fly out the first week in July. My flights are through 'Easy Jet' which is part of the package holiday. I received a email from 'Easy Jest' to inform me my flight out to Majorca had been cancelled however on my 'Love Holidays' 'Manage My Bookings' it doesn't say about any disruptions with the flight. I have also gone on to the website for the hotel which was provided in the package holiday and they are not accepting customers during the 2020 season.
I haven't heard anything from 'Love Holidays' and have tried on numerous occasions to contact them and still can't get through to them. There are no alternative flights out to my destination and if I go to fill this out on the 'changed flight' section under 'manage my bookings' on love holidays it has a confirmation box to tick which says 'I have confirmed the cancellation with the airline' however on 'Easy Jet' manage my disruption it says 'If you made your booking via a tour operator, travel agent or Online Travel Agent please contact them directly to discuss amending your booking'.
I Have booked the holiday through Love holidays and paid them for the flights swell as the hotel so feel reluctant to request a refund through them as don't want it to affect me getting my money back from 'Love Holidays'. 
I don't know what Is best to do as I have made all payments for the holidays and still can't get any answers from 'Love Holidays'. 
Many Thanks

Comments

  • Browntoa
    Browntoa Posts: 49,607 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    If your holiday starts before the planned July 6th lifting of FCO advice then I would expect it all to be cancelled.

    Loveholidays need to play catch-up on the flight cancellation .

    Just keep copies of all the emails from easyJet cancellation and hotel confirmation that it's closed
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  • My flight is on the 7th of July, is it a case that I wait for Love holidays to contact me?
  • Browntoa
    Browntoa Posts: 49,607 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I would , it's their responsibility to rebook flights or cancel
    Ex forum ambassador

    Long term forum member
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