Jet 2 Issues

mikeypostie

ok i'll make this as short as i can, we booked a holiday to tenerife back in december of last year to paradise park, we also visited in Feb of this year to the same hotel, whilst we were there we were informed that the hotel was closed for a refurbishment for 3 months and wouldn't re-open until 27th of july, we found this odd as we had booked to arrive the 25th of july, we asked the rep at the time and he told us jet 2 would be in touch to sort this out, fast forward with covid19.
we contacted jet2 back in may to clarify our position only to be told they were not aware of the hotel closing (even though the rep knew and hotel management told us Jet2 knew) and that our holiday would be going ahead, we contacted the hotel to clarify the re-opening date, they responded telling us the 27th was still the date and again Jet2 knew about this, after looking on social media it seems we are not the only ones who have been told that the hotel is open and they haven't been told any different and some people were booked to fly on the 18th july, Jet2 are still denying any knowledge of knowing about the hotel closure and stating if we cancel we loose 50% of our money, i have again emailed Jet2 but as of yet no reply, we can't seem to get an answer but looks to me like Jet2 are knowingly allowing people to book for dates at a hotel they know is not re-opening until the 27th july, considering this closure had nothing to do with the virus i really don't know where to go from here, anyone have any ideas

bradders1983

Yes. Wait. They arent going to fly people out to a closed hotel. They are a bit busy at the moment due to this global pandemic thing. Hotels all over the place wont be reopening until late July or August and they will be busy sorting that out.

At some point in the next few weeks they will be in contact.  Do not cancel yourself, that would be an idiotic course of action. The truth of the matter is you dont travel for 4 weeks and you are nowhere near a priority for them.

sue1976

We’ve just had our holiday with Jet2 cancelled as the hotel is closed for the rest of 2020. Jet2 are still selling holidays to our hotel knowing full well that it isn’t open!!! 

mikeypostie

i understand that and yes i'm prepared to wait, my issue and several others is that they are denying all knowledge of the hotel being closed and saying that the holiday is still going ahead, don't get me wrong if it was to go ahead and the hotel was open i would love to go, i have heard reports of other people being flown out to other destinations and on arrival being told they have been put in another hotel as the one they book is either closed or full, and i have no intention of cancelling myself or eve suggested it to them,  i actually want to go

bradders1983

You just need to be patient.  That is the long and the short of it. 

Tracye16

Hi,
New to this so hope i'm in right place...
Would anybody be able to give me an e mail address to complain to Jet 2 as all the complaints forms i'm finding are only letting me write a short message and mine is rather lengthy.
It is regarding seats. I let them nominate our seats only for the 3 of us to be separated. So I paid for seat selection only to see at least 32 empty rows. On travelling there was quite a few empty rows.
Due to covid I just could not believe they were sitting us next to strangers.
Thanks

bagand96

Tracye16 said:

Hi,
New to this so hope i'm in right place...
Would anybody be able to give me an e mail address to complain to Jet 2 as all the complaints forms i'm finding are only letting me write a short message and mine is rather lengthy.
It is regarding seats. I let them nominate our seats only for the 3 of us to be separated. So I paid for seat selection only to see at least 32 empty rows. On travelling there was quite a few empty rows.
Due to covid I just could not believe they were sitting us next to strangers.
Thanks

I'll be honest with you - move on with your life, I very much doubt you'll get anything other than a standard response from them.

Caz3121

Tracye16 said:

 I let them nominate our seats only for the 3 of us to be separated. 

Ryanair do this also. You have the choice to pay to select seats or you get allocated randomly.
If they sat people together that make the choice to save a few £ and not pay, who would pay for seat assignment? (their business models will be based on a certain % of customers paying for seat assignment. If that % drops, they will end up putting the base fare prices up) I don't believe they are giving free seating for groups because of Covid - if you want to sit together you pay.

[Deleted User]

Agree with the others Tracye.   Forget it.  Just pay next time.   Did you have a good time wherever you went more to the point?  Also wonder how OP got on?   Hope he wasn't given another hotel and now has to quarantine for 14 days on return. : 

Tracye16

Thanks for replies... Yes had a lovely time. Got back day before 14 day lockdown