Rights if I cancel a booking.. please help

Tracboo13

I was due to go away in October to NY but what with this virus and hubby being furloughed we are trying to be as cautious as we can and obviously not knowing how this is all going to pan out, anyway I had booked transfers through Hoppa in January with terms & conditions stating 90% refund if cancelled 60 days before travel so I’ve cancelled with over 120 days notice but they are refusing to refund me at 90% offering Hoppa credits whichever quite frankly I’ll not use and going by finances we’ll get family to drop us at airport and take subway if it does happen... so sorry long wonder but question is where do I stand? Any advice or help will be gratefully received. 

sheramber

Have you told them you do not want a credit, you want a refund?

Tracboo13

Yes, I’ve sent several emails and they keep saying they can only offer Hoppa credits and no cash refunds.. 

sharpe106

https://www.hoppa.com/en/discover/coronavirus-updates
https://www.hoppa.com/en/terms-conditions
Although unsure how well the first link would stand up if challenged , that appears to be a change in conditions.

Tracboo13

Yes, from the app the terms and conditions show the attached... but what should I do next? I’ve asked them to escalate to their legal team and even MD (😳) as I feel they shouldn’t change t&c from time of booking... 

sharpe106

Wait to see what they say I guess and take it from there. 

Tracboo13

Will do! Thank you