PPI sold by Halifax to my deceased parents, but the Halifax investigator identifies not-mis-sold 26 June 2020 at 9:34PM in Reclaim PPI & other insurance 8 replies 181 views

SamMould

Please could anyone clarify, given that both my parents have died how the Halifax representative ascertains that PPI was sold, but not-mis-sold when the accounts cannot be verified by my parents? They mortgaged with Halifax in 1973 and paid the mortgage off after about 25 years. Each time they remortgaged, it was with Halifax. In addition to this, my Dad had an unsecured loan in 1995-97 with Halifax again, which has been identified as mis-sold PPI and my sister and I have received a compensation claim repayment, no questions asked. I don't understand the inconsistency in the decision making.
Further, can anybody tell me of any other people who took mortgages with Halifax in the 1970's/80's and have had successful PPI claims?
Many thanks in advance for your guidance.

Thrugelmir

Are you sure that it was PPI back in 1973 and not a MIG premium that was paid. 

SamMould

Thanks for your message. The Halifax investigator over the telephone just confirmed that it was PPI. I haven't seen the letter that he has sent as of yet. But they would have remortgaged over the years.
In answer to your question about 1973 and MIG premium, it could have been, I don't know. But as I said they would have remortgaged several times over the years. I don't have the exact dates to hand.

Thrugelmir

PPI didn't exist in the 70's. Wasn't introduced until the 80's.  Didn't take off sales wise until the 90's.

[Deleted User]

Every mis selling complaint is judged on its own merits.

So you and your sister's complaints have no bearing on those of your parents.

dunstonh

Please could anyone clarify, given that both my parents have died how the Halifax representative ascertains that PPI was sold, but not-mis-sold when the accounts cannot be verified by my parents?

As you say, the allegations of missale cannot be verified by your parents.   The evidence has to point towards a wrongdoing.  If there is nothing, then it would not be classed as missold.

They mortgaged with Halifax in 1973 and paid the mortgage off after about 25 years. 

PPi was not around in 1973.  So, it must have been something else.  or a later purchase.   Or it was MIG rather than PPI.

my Dad had an unsecured loan in 1995-97 with Halifax again, which has been identified as mis-sold PPI and my sister and I have received a compensation claim repayment, no questions asked. 

Most loan PPI complaints were classed as missiles. Often due to structure. However, Halifax also frequently auto-paid out on loan PPI when workloads were high.   They did not on mortgage PPI which has a much lower failure rate.

I don't understand the inconsistency in the decision making.

That is understandable if you don't know the subject.   However, it is quite normal.

Further, can anybody tell me of any other people who took mortgages with Halifax in the 1970's/80's and have had successful PPI claims?

70s?  no.  mid 80s onwards yes.   Some Halifax insurances were sold by agents and not employees of the Halifax.

 But as I said they would have remortgaged several times over the years. I don't have the exact dates to hand.

Remortgaging typically means moving to a new lender.   If they were always with Halifax then it would be a rate switch (if no new borrowing) or a further advance.   MIG would be charged on each further advance it they were borrowing more than 75% of the value of the property (that figure varied over the years).

SamMould

Thanks for your explanation(s).
What sort of evidence would point to wrong doing regarding PPI? 
For my understanding an MIG premium is what? And how does it relate to PPI if at all?
Are you saying that inconsistencies in the decision making are normal? And if I question this loan pay out in relation to the mortgage, that the loan payment compensation maybe over turned?
Thanks for your patience in explaining, much appreciated.

Thrugelmir

MIG = Mortgage Indemnity Guarantee. Very common in years gone by when the LTV exceeded 75%. As there wasn't the same access to CRA data as there is today. Guarantee was to protect the lender against default. No connection to PPI at all. 

dunstonh

What sort of evidence would point to wrong doing regarding PPI? 

PPI is not refunded on a whim (putting aside the auto-uphold payouts during peak complaint volumes).  There has to be some wrongdoing identified.    They will automatically check their records on a complaint to see if there is anything untoward that they can see.  However, if there is not, they need the complainant to provide their reasons for complaint and any supporting evidence to back up the complaint.  Physical evidence is not always required but if it is an allegation being made, then evidence may be required.     So, we cannot really answer you about what sort of evidence as we do not know what your reasons for complaint were.

For my understanding an MIG premium is what? And how does it relate to PPI if at all?

It doesn't relate to PPI.  However, a lot of people have mistaken it as PPI.

Are you saying that inconsistencies in the decision making are normal?

Not all PPI is bad.  Indeed, regular premium PPI and Mortgage PPI continued to be available right up to this year.  It has a much lower complaint rate and uphold rate.  Loan PPI has a much higher uphold rate and ceased to be sold a decade ago.    You also get different versions of the product.  The bank would have had version adjustments over the years.  So, some banks have a period when their product and/or process was not as good as it was at other times.

So, you can easily get a loan PPi complaint upheld due to product failure but a regular premium MPPI rejected as it had no product failure.

 And if I question this loan pay out in relation to the mortgage, that the loan payment compensation maybe over turned?

Unlikely but it has been known to happen.   Effectively the case is closed on that unless you draw attention to it again.  If you ask someone to look at the mortgage PPI and say the loan PPi was paid out, then they can retract the offer if they believe the loan PPI complaint should not be upheld and an error was made.