Mobile Game mis-sold in-game currency 26 June 2020 at 5:01PM in Gaming MoneySaving 9 replies 251 views

Pablo12345UK

Hi,
The issue I will detail below is quite complexed, however I will try and keep is short and will go into further details if need be.

A major Mobile Game developer has purposely misrepresented information to me so I would carry on to purchase in-game currency.
After going back and forth to prove they have indeed purposely lied to me, they have admitted this.
I asked for a refund for all in game purchases from the first time they lied to me about this.

They have refused my request for refund and refused to escalate my complaint. They also refused to give me any information about their governing body, therefore not allowing me to take my complaint further.

They purely claim that the T&Cs say no refunds available.
However I'm convinced they have broken 2 or 3 types of consumer protection acts.

Could anyone assist with who I can take my complaint up with?

Thanks in advance for any help you can offer

joeypesci

No one can assist without knowing what game and what developer and then reading the T&C. Although I'm now suspecting you're about to spam and this was a thread designed to allow you to start spamming.

Pablo12345UK

Game: Clash Royale
Developer: Supercell

Do T&Cs allow a company to break consumer acts? 
They purposely lied to me on 3 occasions via in-app support messages in order for me to spend more money in the game.
They have admitted that, it's not like i'm having to prove that guilt. Therefore surely that would then give me automatic right for refund?

What would be the governing body to take this further with?

I don't understand the spam reference I'm afraid 

JJ_Egan

<A major Mobile Game developer has purposely misrepresented information to me>

Then you engage a solicitor and take them to court .

<They also refused to give me any information about their governing body,>

Why would a developer have a governing body ??

What are these two or three types of consumer acts .

In what country is the game developer located ?

JJ_Egan

Game: Clash Royale

Developer: Supercell   Supercell is a Finnish mobile game development company based in Helsinki .

Not a UK company and therefore UK Consumer Law does not apply .

Pablo12345UK

Ahh that might be where this ends then, I knew they was Finnish but I assumed with the app and payment done via Google Play UK that it would have to adhere to UK consumer laws.

Thank you for clearing that up

JJ_Egan

You could check/ complain to Google Play UK .

JJ_Egan

Mark as spam please .

Pablo12345UK

Why is this been marked as Spam?

DCFC79

Pablo12345UK said:

Why is this been marked as Spam?

Maybe JJ Egan is refering to a post that was marked as spam.