Mobile Game mis-sold in-game currency

6 Posts

Hi,
The issue I will detail below is quite complexed, however I will try and keep is short and will go into further details if need be.
A major Mobile Game developer has purposely misrepresented information to me so I would carry on to purchase in-game currency.
After going back and forth to prove they have indeed purposely lied to me, they have admitted this.
I asked for a refund for all in game purchases from the first time they lied to me about this.
They have refused my request for refund and refused to escalate my complaint. They also refused to give me any information about their governing body, therefore not allowing me to take my complaint further.
They purely claim that the T&Cs say no refunds available.
However I'm convinced they have broken 2 or 3 types of consumer protection acts.
Could anyone assist with who I can take my complaint up with?
Thanks in advance for any help you can offer
The issue I will detail below is quite complexed, however I will try and keep is short and will go into further details if need be.
A major Mobile Game developer has purposely misrepresented information to me so I would carry on to purchase in-game currency.
After going back and forth to prove they have indeed purposely lied to me, they have admitted this.
I asked for a refund for all in game purchases from the first time they lied to me about this.
They have refused my request for refund and refused to escalate my complaint. They also refused to give me any information about their governing body, therefore not allowing me to take my complaint further.
They purely claim that the T&Cs say no refunds available.
However I'm convinced they have broken 2 or 3 types of consumer protection acts.
Could anyone assist with who I can take my complaint up with?
Thanks in advance for any help you can offer
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Developer: Supercell
Do T&Cs allow a company to break consumer acts?
They purposely lied to me on 3 occasions via in-app support messages in order for me to spend more money in the game.
They have admitted that, it's not like i'm having to prove that guilt. Therefore surely that would then give me automatic right for refund?
What would be the governing body to take this further with?
I don't understand the spam reference I'm afraid
Thank you for clearing that up