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Mobile Game mis-sold in-game currency

9 replies 238 views
Hi,
The issue I will detail below is quite complexed, however I will try and keep is short and will go into further details if need be.

A major Mobile Game developer has purposely misrepresented information to me so I would carry on to purchase in-game currency.
After going back and forth to prove they have indeed purposely lied to me, they have admitted this.
I asked for a refund for all in game purchases from the first time they lied to me about this.

They have refused my request for refund and refused to escalate my complaint. They also refused to give me any information about their governing body, therefore not allowing me to take my complaint further.

They purely claim that the T&Cs say no refunds available.
However I'm convinced they have broken 2 or 3 types of consumer protection acts.

Could anyone assist with who I can take my complaint up with?

Thanks in advance for any help you can offer

Replies

  • joeypescijoeypesci Forumite
    586 posts
    Tenth Anniversary 100 Posts
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    No one can assist without knowing what game and what developer and then reading the T&C. Although I'm now suspecting you're about to spam and this was a thread designed to allow you to start spamming.
  • Pablo12345UKPablo12345UK Forumite
    6 posts
    Name Dropper First Post
    Game: Clash Royale
    Developer: Supercell

    Do T&Cs allow a company to break consumer acts? 
    They purposely lied to me on 3 occasions via in-app support messages in order for me to spend more money in the game.
    They have admitted that, it's not like i'm having to prove that guilt. Therefore surely that would then give me automatic right for refund?

    What would be the governing body to take this further with?

    I don't understand the spam reference I'm afraid 
  • JJ_EganJJ_Egan Forumite
    16K posts
    Tenth Anniversary 10,000 Posts Name Dropper
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    <A major Mobile Game developer has purposely misrepresented information to me>
    Then you engage a solicitor and take them to court .
    <They also refused to give me any information about their governing body,>
    Why would a developer have a governing body ??

    What are these two or three types of consumer acts .

    In what country is the game developer located ?

  • JJ_EganJJ_Egan Forumite
    16K posts
    Tenth Anniversary 10,000 Posts Name Dropper
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    Game: Clash Royale
    Developer: Supercell   Supercell is a Finnish mobile game development company based in Helsinki .

    Not a UK company and therefore UK Consumer Law does not apply .


  • Pablo12345UKPablo12345UK Forumite
    6 posts
    Name Dropper First Post
    Ahh that might be where this ends then, I knew they was Finnish but I assumed with the app and payment done via Google Play UK that it would have to adhere to UK consumer laws.

    Thank you for clearing that up
  • JJ_EganJJ_Egan Forumite
    16K posts
    Tenth Anniversary 10,000 Posts Name Dropper
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    You could check/ complain to Google Play UK .
  • JJ_EganJJ_Egan Forumite
    16K posts
    Tenth Anniversary 10,000 Posts Name Dropper
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    Mark as spam please .
  • Pablo12345UKPablo12345UK Forumite
    6 posts
    Name Dropper First Post
    Why is this been marked as Spam?
  • DCFC79DCFC79 Forumite
    39K posts
    Part of the Furniture 10,000 Posts Name Dropper
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    Why is this been marked as Spam?
    Maybe JJ Egan is refering to a post that was marked as spam.
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