Questions about simply switch and octopus ..

another_casualty

I just had a brief look at the warm home discount . As I'm on universal credit, there may be a slim chance of getting it . 

another_casualty

Thanks for that tall Dave 😼
I think you may be onto something with the halogen lights .
Im in a gd flr Victorian conversion flat . No windows in kitchen or bathroom !
Extractor fans and halogen lights.
i have lots of musical equipment etc Other than that, I don't know
Thanks 😼

Gerry1

another_casualty said:

I don't qualify for warm home discount , as I'm not a pensioner just yet.
Eon did give me a boiler grant though as I'm on universal credit and a home moaner.

You don't necessarily have to be a pensioner, you may well qualify for the WHD broader group.  Might be worth taking a gamble and going with EDF?

another_casualty

Gerry1 said:

another_casualty said:

I don't qualify for warm home discount , as I'm not a pensioner just yet.
Eon did give me a boiler grant though as I'm on universal credit and a home moaner.

You don't necessarily have to be a pensioner, you may well qualify for the WHD broader group.  Might be worth taking a gamble and going with EDF?

Thanks Gerry .
It does seem to be the way forward . I'll  contact them in the morning .
I haven't heard from orbit , but will send them email to tell them no thank you 

Gerry1

EDF probably won't be able to tell you much because the WHD scheme doesn't open for several months.  You'll just have to decide whether gambling a sprat will catch a mackerel. 

Ditto, Neon Reef prices could rise, but they seem to be cheap and good so that's probably a gamble worth taking, and of course there's no exit fee.

another_casualty

Thanks Gerry 1 
I went onto the edf app..closed due to maintenance !

I did have a chance to send a text ,and did that . I just said I want to quit . 

I received a follow up text asking me for details . 

I may wait till app is up and running again . It was out of action for a few days last week 
I think I'll contact orbit by email telling them I won't be using them.
no doubt I'll still receive welcome pack . 

I'll get there in the end 😾

another_casualty

Well, I decided to go on the edf website and I got onto live chat 
I was politely told that they cannot access my account at the moment, and gave me their customer service no.
I politely told them that I'll sit till app is up and running and cancel there .
The advisor still asked me to phone , but in the end we just said goodbye . 

I logged into orbit and gave them my account no etc and asked them not to proceed and to get back to me to confirm they have my request . 

I received automated email response ,,so am waiting ..

another_casualty

..and another update I finally got through to edf via live chat .
When asked the reasons why I want to leave I didn't hold back . What I said was treated as a complaint . I was offered £15 as a goodwill gesture and the complaint closed . I said it was paltry and the figure should be £50. The adviser went to her team again , and I settled for their £25 final offer. 

I was sent the advisers personal offers on new tariff by the adviser via email . 

I also asked her to confirm my annual usage . 

She confirmed my annual usage being 4293 electric and 5998 gas . 

The special offers are exactly the same as the tarrifs on the edf website . 

The gas tariff that she sent was not available. I suspect because orbit have jumped in there somewhere . 

Lots of reading . 

Changing suppliers is draining when you are unwell. 

Having said that, I got £25 from edf so a small victory  I guess