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ENGIE Home to Octopus - forced change
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Hi all,
I was originally with ENGIE for energy but they sold up to Octopus. Since the change over the bills have been confusing and difficult to understand. When I put in a monthly ‘read’ this doesn’t appear to generate a bill, just an update on the account balance. Is this usual Octopus practice?
Thanks!
I was originally with ENGIE for energy but they sold up to Octopus. Since the change over the bills have been confusing and difficult to understand. When I put in a monthly ‘read’ this doesn’t appear to generate a bill, just an update on the account balance. Is this usual Octopus practice?
Thanks!
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Comments
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Your balance will only change if there is a bill or a payment.A bill should closely follow a meter reading, sometimes it takes a couple of days after the balance change but you will usually see a note that they are manually checking the bill before issuing it.The bills are in a different area from the balance details so do check there from the menu.0
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It seems like my account isn’t working properly then as I never have any new bills added to my account when I input a reading. Only the balance change.0
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When was your last bill produced and what period did it cover?
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Email them - Octopus are pretty good at replying to emails - though they may take a bit longer in this Covid era.1
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Last billing period was from November to May. There was some sort of mess up with the engie transfer and billing. I’ve emailed them
but just seem to have got a standard reply saying ‘log on to a computer to view your bills, rather than the app.’ Still not generating bills when I input a reading. I’ll try again to email them. Thanks for all of the replies.0 -
I was switched to Octopus when it took over Flow (Co-op) and the bills didn't make sense. An email to them resolved the situation and whenever I give a meter reading I get a new statement in hours.Never pay on an estimated bill. Always read and understand your bill0
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They are answering the phones as well, so do try calling if you need to...
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