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Returns under Consumer Contract regulations when company is in China?

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  • ashe
    ashe Posts: 1,574 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    dobbly said:
    I have the same problem with this company. I ordered a sign in November 2020, still not arrived. I've emailed several times and they have refused to give a refund, stating UK supplier issues. Apparently the order has been transferred to their international operation & will be fulfilled but they can't say when. Any suggestions how I can pursue a refund? Or would it be better to ask my bank as I paid on credit card? 
    They will fight you every step of the way, offer you a free sign etc the best thing you can do is issue a chargeback on your card 
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