Holiday Refund

Mick109

I am due a refund for my holiday that was supposed to be on the 8th May, i contacted the holiday company just after as the gave me a voucher and i requested a refund. To date i still haven't received a refund and cannot get through to the company as they are using online live agents.
As i paid by credit card can i do a chargeback as i really need to get the funds back into my account to pay off before i accrue interest charges?

TIA

sharpe106

what was the voucher for?

Mick109

The value of the holiday but I told them I didn’t want it and I wanted a refund.

PurpleLady

We booked a holiday with Hays Travel in January 2020 to America. Full payment made in May 2020. Informed holiday cancelled on 9th July 2020. Initially informed 10 weeks for money back then 28 days. Informed, even though we booked through Hays Travel that our contract was with Funway Holidays (Tour Operator) and they could not give a refund until they received the money from Funway Holidays.  Have had various telephone conversations, letters sent to request refund and lots of emails Eventually went on Twitter and email sent to CEO John Hays. Eventually received the majority of money back apart from the £198 deposit, which Hays will not refund until they receive the money from Funway. Have also put a claim in under Section 75 with bank. Unfortunately our financial circumstances change at the end of July, would not have expected this to happen booking through a travel agent, we booked this holiday in good faith and they just seen to be keeping hold of our money 

[Deleted User]

Mick109 said:

I am due a refund for my holiday that was supposed to be on the 8th May, i contacted the holiday company just after as the gave me a voucher and i requested a refund. To date i still haven't received a refund and cannot get through to the company as they are using online live agents.
As i paid by credit card can i do a chargeback as i really need to get the funds back into my account to pay off before i accrue interest charges?

TIA

Nothing stopping you trying a chargeback or section 75 if you are out of time for a chargeback.   

[Deleted User]

PurpleLady said:

We booked a holiday with Hays Travel in January 2020 to America. Full payment made in May 2020. Informed holiday cancelled on 9th July 2020. Initially informed 10 weeks for money back then 28 days. Informed, even though we booked through Hays Travel that our contract was with Funway Holidays (Tour Operator) and they could not give a refund until they received the money from Funway Holidays.  Have had various telephone conversations, letters sent to request refund and lots of emails Eventually went on Twitter and email sent to CEO John Hays. Eventually received the majority of money back apart from the £198 deposit, which Hays will not refund until they receive the money from Funway. Have also put a claim in under Section 75 with bank. Unfortunately our financial circumstances change at the end of July, would not have expected this to happen booking through a travel agent, we booked this holiday in good faith and they just seen to be keeping hold of our money 

Have you checked your insurance?   Not a lot more you can do.  Most people would be happy to get the majority of it back t.b.h.   The travel agents are entitled to a fee but whether this is the whole £198 is open to debate.  Taking to small claims court might be your next choice but such a grey area, not sure if it would be worth the effort.  Up to you though.