Contacting Lastminute.com

lvm68

I had flights booked for april/may which were obviously cancelled through Lastminute.com.   I was quite happy to accept their refund voucher as I knew I would be rebooking at a later date which they said they were processing on 12th April.  To date (19th June) I have not received the voucher and when I log in it just says finalising refund.  However, flights have been released for next year and now I want to book these flights for the intended trip that was cancelled before the prices increase.  I can go onto lastminute.com to buy these flights, however, without the refund voucher I would have to pay by credit card.   There is no way of contacting lastminute.com to get the voucher number so that I can book these flights and I am worried that the prices will just keep increasing.   The phone number is automated and only gives you 1 option to select ie update on your refund, their recorded message states it is being dealt with as soon as possible and then hangs up.  Once logged in to their website there is no online chat or way of sending them a message.   My emails to them are being returned saying email address is no longer accepting emails or has been closed down.  I have sent messages via facebook to be told they are no longer able to respond to messages.
Does anyone know if they are going into receivership and whether I can now contact my credit card company to ask for a refund due to Lastminute.com not being contactable?
Many thanks

Nebulous2

Last minute isn’t showing any signs of going into receivership, their share price is up recently, but they have been ruthless over refunds for the pandemic and have trashed their reputation in some quarters. 

My flight home was cancelled on the 19th of March for early April, leaving me stranded. My insurer want to see what I can recover before settling my claim and last minute haven’t even made me an offer yet. So they aren’t my favourite company. They were one of the worst for how they are dealing with refunds in the MSE survey. 

Gary_J_2503

Try Twitter...might have some impact?

Nebulous2

Gary_J_2503 said:

Try Twitter...might have some impact?

They’ve closed down / suspended their twitter account. I had some success a couple of months ago in prompting a response through that, but it is no longer possible.

Last phone number I had for them was 0333 3362504. I don’t know if that is still open. 

Butts

I had an e-mail yesterday from Last Minute.com from - reminder@last minute.com.

It was reminding me that the £3700 balance on my August USA  trip was due on 9th July but they were extending this to 23rd July in order to have a clearer picture of the situation just prior to the holiday - due to fly 8th August. Unbelievably (for them) it advised they would be looking to return my deposit if the Holiday couldn't go ahead. Also if this happened I wouldn't be expected to pay the balance.

There is a God !!! - I checked online today and BA have cancelled both my outward and inward flights from LGW to MCO so the Holiday will be cancelled and I should get my deposit back. No protracted arguments ahead about wanting to cancel or paying the balance and seeing what they would do if I wouldn't.

I tried the above e-mail address to share the good news with them but it bounced back. I have learnt a valuable lesson with all this carry on and will always book direct rather than using a third party in future.

magritte

I had replies from this one customercare@lastminute.com in May, not sure if still working. My mid-April flights were cancelled by the airlines and I have not received a cash refund yet from Lastminute. I opted for cash as I didn't want vouchers. 

Butts

magritte said:

I had replies from this one customercare@lastminute.com in May, not sure if still working. My mid-April flights were cancelled by the airlines and I have not received a cash refund yet from Lastminute. I opted for cash as I didn't want vouchers. 

That's why I 'm so glad BA have cancelled the flights before my balance became due, I'll only be in for four hundred rather than four grand.
To be fair perhaps they knew something was in the air with their e-mail yesterday. They did address the possibility of the trip not going ahead and how I would "get my deposit back".

 ps have just used the e-mail address you gave and it has not bounced back yet.
Stop press....
Just had an e-mail from customer care saying my request for a refund has been registered -but may take some time !!

madcat74

lvm68 said:

I had flights booked for april/may which were obviously cancelled through Lastminute.com.   I was quite happy to accept their refund voucher as I knew I would be rebooking at a later date which they said they were processing on 12th April.  To date (19th June) I have not received the voucher and when I log in it just says finalising refund.  However, flights have been released for next year and now I want to book these flights for the intended trip that was cancelled before the prices increase.  I can go onto lastminute.com to buy these flights, however, without the refund voucher I would have to pay by credit card.   There is no way of contacting lastminute.com to get the voucher number so that I can book these flights and I am worried that the prices will just keep increasing.   The phone number is automated and only gives you 1 option to select ie update on your refund, their recorded message states it is being dealt with as soon as possible and then hangs up.  Once logged in to their website there is no online chat or way of sending them a message.   My emails to them are being returned saying email address is no longer accepting emails or has been closed down.  I have sent messages via facebook to be told they are no longer able to respond to messages.
Does anyone know if they are going into receivership and whether I can now contact my credit card company to ask for a refund due to Lastminute.com not being contactable?
Many thanks

we are having the exact same difficulty, just get finalising refund and this was from march , totally uncontactable , feeling so angry this is my daughters hard earned money that she saved to go to New York, accepted vouchers as she knew she wanted to go asap, but can't use it because they refuse to answer calls or emails

Susiemj59

Have you all been refunded? Still awaiting mine since refund confirmation email 21/4/20 saying allow 3m. My Booking ID is invalid now when typed in the box and it still sits as 'finalising refund' in 'manage my booking'. Their website says I can contact airline direct, I have and twice they've said unable to arrange refund and to contact the booking agent. Emails I've sent have bounced back, telephone number automated message doesnt recognise the booking number or my mobile phone number. I'm at my wits end, any suggestions?

Nebulous2

Susiemj59 said:

Have you all been refunded? Still awaiting mine since refund confirmation email 21/4/20 saying allow 3m. My Booking ID is invalid now when typed in the box and it still sits as 'finalising refund' in 'manage my booking'. Their website says I can contact airline direct, I have and twice they've said unable to arrange refund and to contact the booking agent. Emails I've sent have bounced back, telephone number automated message doesnt recognise the booking number or my mobile phone number. I'm at my wits end, any suggestions?

Chargeback may be out of time. Section 75 if paid by credit card? Insurance? Small claims? 
All of these may be more productive than LM. I went to New Zealand, had an email saying my return flight was cancelled in Mid-March and I've had very little from them since. My insurer, Barclaycard and the airline have all been slightly more helpful. It looks like my insurer is now going to fund legal action against LM. 

Butts

Nebulous2 said:

Susiemj59 said:

Have you all been refunded? Still awaiting mine since refund confirmation email 21/4/20 saying allow 3m. My Booking ID is invalid now when typed in the box and it still sits as 'finalising refund' in 'manage my booking'. Their website says I can contact airline direct, I have and twice they've said unable to arrange refund and to contact the booking agent. Emails I've sent have bounced back, telephone number automated message doesnt recognise the booking number or my mobile phone number. I'm at my wits end, any suggestions?

Chargeback may be out of time. Section 75 if paid by credit card? Insurance? Small claims? 
All of these may be more productive than LM. I went to New Zealand, had an email saying my return flight was cancelled in Mid-March and I've had very little from them since. My insurer, Barclaycard and the airline have all been slightly more helpful. It looks like my insurer is now going to fund legal action against LM. 

About time someone did, they are complete cowboys.

I had a successful chargeback against them for the return of a cancelled Holiday Deposit.
The other day right on the limit of eligibility (45 days) they challenged it.

Fortunately my card provider Capital One told them to go forth and multiply and provide some credible evidence. They had knocked up some sort of "Agency Bill" that came to more than the value of my Deposit (£400 odd).

ABTA members, what a joke, and as for the PTR's  I don't think they have ever read their copy.

Not just mendacious their actions are tantamount to borderline fraud and deception.