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Where is my £10k

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Wondering if anyone has any ideas. I tried to open a savings account with a well known financial institution via their website. During the account opening process the website broke but the OTP for the £10k had already been made by then. The money transferred out of my high street bank account but the other bank say it was not received at their  end. Both banks are saying they do not have the money so how can I get this back. Any advice greatly appreciated.

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  • george4064
    george4064 Posts: 2,928 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 24 June 2020 at 4:21PM
    What is the 'well known financial institution' you apparently opened a savings account with?

    How did you come across their website?
    "If you aren’t willing to own a stock for ten years, don’t even think about owning it for ten minutes” Warren Buffett

    Save £12k in 2025 - #024 £1,450 / £15,000 (9%)
  • AW618
    AW618 Posts: 242 Forumite
    100 Posts
    And did you log on to your bank's website and make a transfer?  

  • Without releasing information what these institutions are (or you think they are) and their exact website addresses you used, there is nothing we can do.
  • sharpe106
    sharpe106 Posts: 3,558 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    The sending back will know where it went to even if they dont have the money. 
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