Ferry Travel

jenny70

We had booked return ferry travel from Holyhead to Dublin via Irish Ferries.

Our outward journey being 12th Aug 2020 and return 27th Aug 2020.

It said in the terms and conditions that we had until 42 days prior to sailing to cancel when we would be charged 25% cancellation fee

and receive 75% refund.

Being very uncertain as to what to do, we decided to cancel with the 42 day limit, which would be the 30th June.

Irish ferries have charged us 25% cancellation fee BUT WILL NOT REFUND THE BALANCE.

They are allowing that credit to be used up to Dec 2021.

Can they do this as it feels that we are being penalised twice?

Alan_Bowen

I have looked at their cancellation charges and cannot see what you suggest. The only tickets which make any reference to 42 days before departure are fares between France and Ireland, not between Britain and Ireland. These offer two fares, economy tickets which normally have 100% cancellation charges form the point of booking and flexi fares which allow cancellation up to 48 hours before departure which do offer a refund to the card but even then not for the full amount. Check your booking, if it is shown as an economy fare, you have actually got more than their usual terms offer

jenny70

Hi Alan,

Thanks for this. On our booking, it calls it a "promotional fare" but I couldn't find this on their website.