Car insurance refund after cancellation amount calculation confusion

am.jovial

I sold my car and insurance was renewed from Aviva just on 5-April-20. I had paid annual premium of about £500. When I requested for cancellation they are saying i will get a refund of about £190 which includes a cancellation fee of about £50 (wonder why and also why so high). 
Simple calculation says : 500-(500/12*3)-45= 330 as refund. 
Please can someone help me understand if I am missing anything?

AdrianC

Who promised you a strictly pro-rata refund? In the first 14 day cooling-off period, yep. After that, no.
There'll have been other setup costs and charges to be taken off the £500 premium, too.

dacouch

You are entitled to a pro rata refund of premium less any admin fees they made clear to you at the time of purchase.

This may help you

https://forums.moneysavingexpert.com/discussion/6004361/case-study-offical-complaint-re-short-period-cancellation#latest

or this one
https://forums.moneysavingexpert.com/discussion/6113867/law-rules-regarding-insurance-company-charges-for-policy-cancellation/p1

If you need any help ask me

am.jovial

Aviva clarified and corrected and the refund is more or less pro-rata and my calculation was correct !!

dacouch

Did they increase the refund as £190 after deducting the £50 is not pro rata

Jack_Cork

AdrianC said:

Who promised you a strictly pro-rata refund? In the first 14 day cooling-off period, yep. After that, no.
There'll have been other setup costs and charges to be taken off the £500 premium, too.

Aviva apparently,
'Aviva clarified and corrected and the refund is more or less pro-rata and my calculation was correct !!'

AdrianC

"more or less" != "strictly".

master_blaster_44

AdrianC said:

"more or less" != "strictly".

It was more or less pro-rata and not the £140 cancellation charges OP had been told. Aviva made a mistake and corrected it. You're just being pedantic as usual Adi

am.jovial

master_blaster_44 said:

AdrianC said:

"more or less" != "strictly".

It was more or less pro-rata and not the £140 cancellation charges OP had been told. Aviva made a mistake and corrected it. You're just being pedantic as usual Adi

Yes, the first guy at the call center was probably a new joinee so he was not sure. Then I got an email with correct amount.