Epic Events - won't refund and only offer credit

unholyangel

GreenDaveC said:

Jeremy535897 said:

The guidance I posted says:
"In some cases, where Government public health measures prevent a business from providing a service or the consumer from receiving it, the business may be able to deduct a contribution to the costs it has already incurred in relation to the specific contract in question (where it cannot recover them elsewhere). In the CMA’s view, these cases are likely to be relatively rare, however, and the costs that may be deducted from refunds will usually be limited."

sorry I missed that bit, that does sound like even if they do charge a fee it needs to be something sensible. 
I also saw elsewhere that they can't cover fees they could regain from a new customer, so that would suggest it should really just be a transaction fee if anything. 

Have a look at CMA's unfair contract term guidance