Can you really trust Ebay feedback and TrustPilot?

ironstrike

In fairness to Ebay when I contacted them about it the problem at least they replied and said they would look in to it. Trustpilot have never responded to any of my emails to the mythical "content integrity team". You live and learn, I won't base any purchases on Trustpilot scores again and I will certainly never consider a business account with them.

ironstrike

In the interest of fairness I should update that TrustPilot eventually reinstated my review after 6 weeks.

hybernia

LadyDee said:

I have been told that very high volume business sellers have their own account managers within eBay who can have negative feedback removed.

Yes, they do. No surprise there: eBay needs high volume sellers to provide it with the commission stream necessary to ensure eBay's continuing existence. High-volume sellers up to around 10 years ago certainly had account managers who seemed to be able to all too easily and all too quickly get negative feedback removed and customer complaints buried, but in the past decade there's been a change of heart at the top as eBay noted a growing user dissatisfaction with its offering. After all, no buyers = no sellers, and no sellers= no eBay. eBay also changed the feedback rules in its own longterm favour , so although the manipulation was obvious, things have settled down a bit in more recent years and the website has become a more dependable place to use.  That said, nothing on the Internet is 100% dependable, be it eBay feedback or Amazon customer reviews.

Considerably less dependable is TrustPilot: whatever credibility it may once have had has long gone and its Internet ranking has dropped accordingly. As the latter is bad news for its .attempts to attract paying business users, it's true that far more critical reviews of far more companies than before are appearing nowadays. However, serial offenders like companies who appear time and time again on MSE complaints threads continue to get off lightly, the relationship between those companies and TrustPilot itself continuing to be so suspect that the sensible consumer is best advised to ignore TrustPilot altogether.

percentxxx

ironstrike said:

In fairness to Ebay when I contacted them about it the problem at least they replied and said they would look in to it. Trustpilot have never responded to any of my emails to the mythical "content integrity team". You live and learn, I won't base any purchases on Trustpilot scores again and I will certainly never consider a business account with them.

Yes trustpilot  have pulled several of my reviews an never responded when I have sent proof of transactions , this tends to happen with big companies who  have thousands of one star reviews yet ratings of 4 stars +