Small Travel Business

operations1

I own a very small travel business. 6 full time staff. Should we refund people now and go bust or should we refuse to refund in the hope that we might open, give those who want a holiday a holiday and have the money to refund the rest who are demanding this. We had the money to refund everyone when this started (ie we didnt pre spend peoples money) but now do not. All customers have been offered a voucher or a refund when we actually open. There are now many charge backs and section 75's being issued. I have a young family to support and so do some of my staff members.

operations1

To reply to customers (I cannot cope with the volume of enquiries on my own) should I ask a furloughed member of staff to work while furloughed or should I unfurlough them and pay them out of customer refund money?

operations1

Section 75 and chargebacks are killing a 30 year old previously healthy family business. STOP and THINK before you do it. Now everyone will miss out and 6 people will be out of work beause of government incompetence your petty selfishness.

43722

This is a rant, a plaintiff cry. You will have the sympathy of all people, but people should be given their money back when any transaction cannot be completed, and where it is not the fault of the customer.

[Deleted User]

I have every sympathy for you but this is a site specifically for people who are trying to get their money back so I don't think you are in the right place to receive the answers to your questions.   There must be a section somewhere else more suitable. (I only ever come on here so not sure)  Am sure administrators will help you out.   Good luck by the way operations1.

sheramber

The customers who want their money back also have families to support  and may already be out of work. 
 Why is it selfish to want what is due to them and  they need now?
 A refund in several months' doesn't pay the grocery bill this week.
  

operations1

Thanks for your all the feedback. Think it's best to close down now and refund until the money runs out.

Alan_Bowen

Operations 1, if you really are a travel agent, why look here for advice, if you are a member of ABTA they have pages of advice on their website for agents, as do the trade papers?

operations1

Because when you type in chargebacks and section 75 all links lead here. We are not an agent we an operator that sells their holidays direct

operations1

43722 said:

This is a rant, a plaintiff cry. You will have the sympathy of all people, but people should be given their money back when any transaction cannot be completed, and where it is not the fault of the customer.

You write the words but the conviction and belief is not behind them. How is it right that my business goes bust because people are doing chargebacks? The answer is it's not right and this is not money owed it's a holiday owed as that's what they bought.

operations1

sheramber said:

The customers who want their money back also have families to support  and may already be out of work. 
 Why is it selfish to want what is due to them and  they need now?
 A refund in several months' doesn't pay the grocery bill this week.
  

So what about the staff and my famipy grocery bills, the customers bills should take presidence over ours? Whose grocery is more important sheramber?