F1 Experiences race refund not 100%

cathybesnard

Has anyone had any success with claiming 100% refunds from  ‘F1 Experiences’  as the official F1 partner? 

I purchased Paddock tickets for Silverstone 2020 and I have been refused a full 100% cash refund even though it was booked on credit card. Would be interested to know what is happening out there with everyone else as there seems to be a big issue. 

sharpe106

What did they say were the reasons and what did they offer you?

[Deleted User]

It depends what you class as full refund. If the tickets were £1,000 and there was a booking fee of £50 per ticket then they are within their rights to refund the ticket and keep the booking fee for example.

cathybesnard

They said they say they have met their legal right by offering 100% credit towards another 2020 race, 90% credit to 2021 race or 80%’ish cash refund  

[Deleted User]

It would depend to an extent on their terms and conditions as to how much of the price was declared as a booking fee, but any amount retained when processing a refund must be deemed "reasonable" and it it highly unlikely that 20% would be deemed reasonable, especially when I imagine the cost was in the thousands.

cathybesnard

You are correct about the overall spend amount. There were no booking fee costs Outset.. There any many F1 race fans up in arms so I thought I’d ask here. 

I have reported it to Silverstone