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Package Holiday Rights

Zoem69
Zoem69 Posts: 2 Newbie
First Post
edited 19 May 2025 at 3:48PM in Coronavirus Board
Hi, I have just found out that the hotel I originally booked trough a package holiday is closed until August and Im due to be staying there mid July. I've contacted the company i booked the package holiday through (they didn't even know it was closed) and they are coming back to me with my options. If they offer relocation, do I have to accept this, or do I have a right to ask for a refund on the holiday?
Thanks 

Comments

  • Mrsn
    Mrsn Posts: 1,430 Forumite
    1,000 Posts Third Anniversary Name Dropper
    If the hotel is closed I am sure that you will entitled to a full refund of what you have paid.

    It is definitely a package and not the agent booking separate flights etc? 
  • Zoem69
    Zoem69 Posts: 2 Newbie
    First Post
    Mrsn said:
    If the hotel is closed I am sure that you will entitled to a full refund of what you have paid.

    It is definitely a package and not the agent booking separate flights etc? 
    It’s booked through Love Holiday as a package holiday. I’ve since done some more research & it looks like I do have the right to a refund if a significant change to my booking is made. 
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    edited 22 June 2020 at 7:51PM
    Zoem69 said:
     I do have the right to a refund if a significant change to my booking is made. 
    100% Correct, you would have to agree to anther hotel.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

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