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Creation Credit Cards - Delay with payments made via their website

Has anyone else noticed a delay with paying off their creation credit card account via their online account ?

Made a payment by card which took a full week to show.  Also have another payment from last Monday that isn't showing up yet.

It used to only take one or two days.

Comments

  • gt94sss2
    gt94sss2 Posts: 6,416 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 22 June 2020 at 6:23PM
    I made a debit card payment via their app for the first time last week and it still has to show on the account - in fact its taken so long that the direct debit was collected today!
    I've previously paid using the website and as you say it's been quite quick. I had thought paying via the app might just be slower than the website but perhaps Creation are having wider issues?
    I'm going to give it a day or so more before I chase them.
  • BigBlueSky
    BigBlueSky Posts: 734 Forumite
    Seventh Anniversary 500 Posts Name Dropper
    gt94sss2 said:
    I made a debit card payment via their app for the first time last week and it still has to show on the account - in fact its taken so long that the direct debit was collected today!
    I've previously paid using the website and as you say it's been quite quick. I had thought paying via the app might just be slower than the website but perhaps Creation are having wider issues?
    I'm going to give it a day or so more before I chase them.
    I'm glad to hear it isn't just me.  I was starting to worry.
    I'm going to give it another day or so (so it will be around 9 days) and then chase it up.
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