Deposit issues

magz_louden

Hi I'm new to this, and wondering if i can get some advice.  I was looking for pup for my daughter and her friend sent a link from someone selling pups. We couldn't travel due to covid19 restrictions, so videos,  pictures and many question's  though chats were done . We agreed to pay deposit of £100 via bank transfer after a few weeks. We were given a date when the pup would be ready to come home with us, which was roughly a month away. All was going great then my daughter got a message sent to her, asking if she was still interested,  then within 11mins had  Two further text messages the final one saying someone had paid the full amount for the pup and she basically had missed out. 
The person she dealt with is acting on the behalf of her boyfriends parents so now is saying its out of her control. There was then mention that the deposit was non-returnable.
We checked  the person out and she works as a support worker and had put up an ad before so we did feel we could trust her.  Daughter is truely gutted now 
Thank you in advance 

donnac2558

https://forums.moneysavingexpert.com/discussion/6146845/refund-for-puppy-deposit/p1

read this, please.

magz_louden

Its not really giving me the answer as to whether I can take this further. Everyone ive asked so far seems to have a different answer 

donnac2558

That is why you should post this in the Consumer Rights section of the forum.

But to be honest it may well be a scam a bank transfer is a give away that is the same as just handing cash to a stranger who walks away.  No idea if small claims if you know their address but you could lose?

magz_louden

Thanks wasn't sure where to post this. 
I have been contacted by consumer advice and obtained a template to forward to them,  stating in Scottish law that they have 14days to respond or this will be taken further. Gives a bit of hope