Thai Airways - change of times

Pjpern

I know Thai Airways are having problems with bankruptcy but not sure how and if this will affect me. My wife and child have had flights changed which involves a stopover of more than 12 hours at Bangkok Airport. She arrives at Bangkok from London and has this waiting time before setting off to Manila after a wait of 10th August 6am departing Bangkok at 12th August at 7.25am. I originally booked these flights because there was only a 2 hour stopover. I booked through TravelUP. Can I just cancel rather than re-arrange or what are my options? I do have travel insurance but not sure if this kind of thing is covered.

eDicky

Do you mean it's now a 48+ hours transit time?

Are the flights part of the same booking and PNR? What do the agents say about it?

*j*

THAI international flights are currently cancelled to the end of July, and I suspect they might also announce cancellation throughout August within the next few weeks.

They have an option to extend the validity of tickets until the end of 2021, explained in here...https://www.thaiairways.com/en_GB/news/news_announcement/news_detail/covid_19.page   but if you booked through a travel agent you will have to work through them.

Pjpern

The original booking included a 2 hour stopover in Bangkok. Now my wife and child have an enormous wait. I would rather cancel completely because everything is so up in the air at the moment. This is their plan ('ve copied and pasted so sorry about the mess.

London - Bangkok, Monday 10 August

• Flight confirmed

Flight 0 From Heathrow terminal 2 to Suvarnabhumi International Airport Departure date:Monday 10 August 2020 12:30 Arrival date:Tuesday 11 August 2020 06:00 Total duration:11h30m Airline:Thai Airways International TG(911) Equipment:Boeing 777-300

LHR

T2

BKK

12:30 06:00

(11 Aug 2020)

11h30m

Confirmed

Thai Airways International (TG911)

Boeing 777-300

Bangkok - Manila, Wednesday 12 August

• New flight proposed

Flight 0 From Suvarnabhumi International Airport to Ninoy Aquino International terminal 1 Departure date:Wednesday 12 August 2020 07:25 Arrival date:Wednesday 12 August 2020 11:45 Total duration:03h20m Airline:Thai Airways International TG(620) Equipment:Boeing 777-300

BKK ​

MNL

T1

07:25 11:45

03h20m

Confirmed, New Times

Thai Airways International (TG620)

Boeing 777-300

Westin

Have you looked on the airline website to see if there are other options between BKK MNL that suit you?  If so and if they meet minimum connection time then approach TravelUp to see if they can approach Thai to change to any preferred alternative.  Wise to have full flight details to hand so you can tell TravelUp the specific flight details.

If no alternative available, with a 25h25min connection I would think you would be justified and allowed to cancel and seek a refund - HOWEVER, Thai have recently entered the equivalent of a Chapter 11 style administration and looking to restructure.  This will mean it very difficult to obtain a refund. A credit voucher may be offered but clearly that might not be a wise selection given the airlines financial insecurity.

Plan B might be a restful hotel stay for your wife and child before travelling on the following day.  

Voyager2002

Thai do not fly to Manila on 11 August so they have put your family on their next flight after arrival into Bangkok.

The very first flight after your family arrive leaves Bangkok at 1.30 pm: I would regard that as an intolerably long stop-over. A far better option would be the 25-hour stopover, so long as Thai provide a nice hotel, transfers and meals (as they should).

Alternatively, could the departure from London be postponed by one day? Thai has a flight on 11 August that arrives at 6.00 on 12 August, giving just over an hour to transfer to their onward flight to Manila.

Pjpern

That's brilliant. Thanks so much for both your help. I will get in touch with the company and let you know what happens although they are still taking a lifetime to respond to any queries