BYOJET refusing refund after agreeing refund..

j_bradz

BYO11261748- GIVE ME MY MONEY BACK!!

BYO11261748 - Refund Rejected

Good day!

We regret to inform you that your request for refund has been declined by the airline and only can offer is travel voucher to use towards future travel.

Please be advised that any decision made by the airline is beyond our control.

Should you have any further assistance, please do not hesitate to get in touch with us.

Proof of AirCanada giving refund:

Booking Reference Number: UODIUR 

Air Canada is now issuing refunds for all tickets with travel dates on or after February 1, 2020 and purchased before April 13, 2021 for flights cancelled either by Air Canada or by you for any reason. Our records indicate that your booking reference number UODIUR is eligible for a refund. 

Additionally, if you've received an Air Canada Travel Voucher, Aeroplan points, or eCoupon for a cancelled flight during the dates mentioned above, you may also make a refund request. 

To get your refund started, please contact your travel agent or online travel agency. 

BYO jet if you read this!! Why do you lie? Your fraudsters and are deliberately not issuing my money back.! 

GIVE ME MY MONEY BACK!!!!

Westin

This on Air Canada’s website would seem to suggest that they are right -
https://www.aircanada.com/uk/en/aco/home/fly/customer-support/cancellation-refund.html#/