premier sports

lairdsgate

I purchased 1 year of premier sports in April 2019 it cost £100. I paid for the year in full. I noticed on my bank statement in April 2020 that they have taken £120 out of my bank. When I finally got through to them on the phone they told me it would automatically renew unless I cancelled. I also needed to give them 5 days notice. I advised that I did not want to renew and appreciated that I technically had the service for a couple of weeks without using it or knowing I had it, therefore, would expect 11 months refund. They cut me off on the phone. I emailed them and have had a reply saying they do not give refunds, but as a gesture of goodwill, they will reduce next years subscription to £89. Can I insist they refund? 

Paully28

what do their T&Cs say re auto renewal, and cancellation?

TadleyBaggie

They are based in the Republic of Ireland, so UK consumer rights are not going to be of any help in this matter. 

The T&C's regarding auto renewal are:

5. AUTOMATIC RENEWAL

Your Contract will automatically renew at the end of the Contract term as follows:-

(i)         Annual Subscription: a further upfront prepaid Annual Subscription will be deducted in accordance with the payment method selected by you.

(ii)        Half year Subscription: a recurring monthly payment at a reduced monthly price will be deducted in accordance with the payment method selected by you.

(ii)        Monthly Subscription: a recurring monthly payment at the standard monthly price will be deducted in accordance with the payment method selected by you.

By completing the subscription process you are entering into a contract which is subject to a Minimum Term. After the Minimum Term your Contract will automatically become a rolling contract if you are on a Half Year Subscription or if you have opted for an Annual Subscription will renew on the anniversary of the commencement date of your subscription.