Contacting Virgin Holidays

siminbaker60 · 17 June 2020 at 9:30AM

Has anyone got any tips on how to contact Virgin Holidays? I have a holiday I want to cancel but at the moment they are only taking calls for holidays leaving in the next 14 days and all other methods of communication are left unanswered. I need to cancel this holiday now not when it suits them!

markh1965 · 17 June 2020 at 4:56PM

There’s a WhatsApp number on one of the other virgin topics just go thru them and you will find it

Scattle18 · 17 June 2020 at 7:58PM

Please see the below post which is what I wrote in another thread, I was in the same situation as yourself:

I had a kind of similar scenario with Virgin Holidays. I had a New York Holiday booked for early October, and had only paid the deposit of £350 so far with the balance remaining due early July. We made a decision to cancel ourselves as New york seemed the epicentre of the virus outbreak in the US and we did not want to risk going there and potentially catching it.
I had read all the stuff from VH saying you cannot contact us if you are not due to fly within 72 hours, however if you message them on Whatsapp using 020 33223289 - this is Virgin Holidays number not Virgin Atlantic.
Write your message out (we stated we wished to cancel and understood we would lose our deposit) you will get a automatic reply back straight away, however if you copy and paste your original message again and send it in the same chat after their automatic reply, someone will get back to you. I sent them a message one morning last week at 08:30am, had a reply by 11am, a few messages back and foward and by 11:30am my Holiday was cancelled and I received a confirmation email and updated Cancellation invoice on "manage my booking"