Washing Machine, two years old, worn bearings - refund, no warranty.

Kirpi

I bought an Indesit (IWC71452) Washing Machine from Currys PC World in June of 2018 and it has recently started to sound like the bearings have worn out on the drum. The model cannot be dismantled to replace the bearings as the bearings come with the drum and tub complete - £200. The model to buy new is about £250. The exact model is still available to buy at Currys.
I did not take out a warranty as I believe a machine should last a reasonable five years or more and this is only two years old at around two uses per week.
Do I contact the supplier or the manufacturer in this case?
Do I stick a chance getting a full or partial refund?   

[Deleted User]

 You contact currys you bought from them not the manufacturer. 

 Id say slim to no chance of getting a refund. 

shaun_from_Africa

It's Currys that you have to contact.
As the appliance is more than 6 months old, they have the right to ask you to prove that the fault is due to a manufacturing defect, something that may not be easy to do. If they do agree to a remedy, they can refund and this can be a partial refund to cover the 2 years use you have had from the machine.
It's a fairly low end appliance so I wouldn't expect 5+ problem free years from it.
A new one is currently £190 in Currys
https://www.currys.co.uk/gbuk/household-appliances/laundry/washing-machines/indesit-iwc71452-eco-washing-machine-white-10134532-pdt.html
If they do refund, I wouldn't be surprised if they only offer £40 or £50, maybe even less.

Hasbeen

Kirpi said:

I bought an Indesit (IWC71452) Washing Machine from Currys PC World in June of 2018 and it has recently started to sound like the bearings have worn out on the drum. The model cannot be dismantled to replace the bearings as the bearings come with the drum and tub complete - £200. The model to buy new is about £250. The exact model is still available to buy at Currys.
I did not take out a warranty as I believe a machine should last a reasonable five years or more and this is only two years old at around two uses per week.
Do I contact the supplier or the manufacturer in this case?
Do I stick a chance getting a full or partial refund?   

As Shel posted contact Currys.

But agree 2 yr old indesit, no refund etc. Might get something off new model ?

Currys selling at £190. Argos selling at £180. Or go for something more reliable.

Kirpi

Thanks guys. I think that was my take on it but thought I would put the question out there for a few opinions.
Interesting there is a ten year parts guarantee on it but the labour is so high you might as well buy a new machine!