Ryanair Refund request in email denied

Jargraj

Hello,

FYI I received this email response to my email to Ryanair this morning, which I believe to be unlawful on the grounds that it cites "interpretive guidance" in EU 261/2004 - clearly the company has interpreted the phrase about extraordinary circumstance to their own benefit, where any reasonable third party, such as the CAA, CMA, MSE, Aviation Ombudsman would likely judge that since a service has not been provided and has been cancelled by Ryanair, they are liable and not the customer. I am considering my next steps to be writing to Ryanair threatening legal action for the cost of the flights plus legal expenses and reasonable compensation for inconvenience and time.

Email:

Jun 17, 2020, 11:41 AM GMT+1 Dear Mr ------------, We refer to your recent correspondence dated 17/06/2020. We regret the cancellation of your flight FR902 from Cork - ORK to London Stansted - STN on the 26/05/2020, which was due to the current worldwide COVID 19 crisis. As per interpretive guidelines on EU passenger rights, announced by the EU commission on cancellations caused due to COVID 19, this is now classified as an extraordinary circumstance and compensation does not apply under EU261/2004. If you remain dissatisfied with the final decision made from our customer services team, you may contact the Civil Aviation Authority (CAA) and their Passenger Advice and Complaints Team (PACT) Please follow the link: <removed> We hope the above clarifies the matter and we have now closed your claim. Yours sincerely, ------------

E-MAIL DISCLAIMER
This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type.
Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.

The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.

If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885) / Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.

Nick212010

There’s a difference between “refund” and “compensation.” 

Browntoa

Yes , you won't get compensation but if they cancelled the flight you are entitled to a refund.

I suspect that your email was poorly worded

Jargraj

Thanks Browntoa,

I could paste my original email here if that would help, but could you suggest how I should approach asking for a refund?

soolin

Zombie post resurrected for some reason