Should I pay my final balance for my holiday in July?

rachaelfl

Hi, can anyone advise what I should do please. I have a package holiday booked to go to Cyprus with my 83 year old mother the end of July with lastminute.com.  I have continually tried to change the holiday to next year but they keep saying their is no availability, even though they have the same package holiday advertised on their website. I have also got written confirmation from the hotel that they are happy to reschedule at no extra charge and have availability on the dates I have requested, but lastminute.com are now ignoring my emails.  I have paid just over £800 deposit and have another £2200 to pay on the 26th June.  Do I pay this final balance or not? I appreciate if I don't i will be seen to of cancelled my holiday and lose my deposit, but I am unsure whether they will come after me for the remaining balance if I don't? I am keeping up-to-date with trust pilot re lastminute.com, and it looks like my money is going to just go into a black hole and its a lot of money to lose. It also looks like if you cancel they still charge you the full amount that you were supposed to pay anyway. I just don't know what to do.

Pollycat

rachaelfl said:

Hi, can anyone advise what I should do please. I have a package holiday booked to go to Cyprus with my 83 year old mother the end of July with lastminute.com.  I have continually tried to change the holiday to next year but they keep saying their is no availability, even though they have the same package holiday advertised on their website. I have also got written confirmation from the hotel that they are happy to reschedule at no extra charge and have availability on the dates I have requested, but lastminute.com are now ignoring my emails.  I have paid just over £800 deposit and have another £2200 to pay on the 26th June.  Do I pay this final balance or not? I appreciate if I don't i will be seen to of cancelled my holiday and lose my deposit, but I am unsure whether they will come after me for the remaining balance if I don't? I am keeping up-to-date with trust pilot re lastminute.com, and it looks like my money is going to just go into a black hole and its a lot of money to lose. It also looks like if you cancel they still charge you the full amount that you were supposed to pay anyway. I just don't know what to do.

What does it say in their T&Cs about cancellation?

I know for TUI and JET2 if you cancel before the final balance is due, you just lose the deposit.

I've just done that with Jet2. Cancelled our late August holiday, the balance was due tomorrow. I've lost £120 - the full deposit of £60 per person.

Rk73

We're in the same position, we're due to go in August we don't want to go, I'm on furlough and can't afford it anymore and they've told me I need to pay the whole lot, they won't help at all, can't transfer it and they just say it's in the T's and C's. I want to know if they can take me to court if we don't pay the balance?