Virgin direct debit woes

Sparky3366

Hi everyone😊, I need some guidance with virgin Media and mobile. I have been trying to set up a direct debit for the 5th of every month for months now and they just can’t get it right! I have a severe hearing impairment and I’m also blind and a stroke survivor, so it’s imperative that my direct debits all go out on the correct date. I have set up my direct debits countless times and they get it wrong every time. This is resulting in me going overdrawn And affecting my credit rating. I have tried their resolutions team and have been promised call backs from managers numerous times to no avail. Also, virgin mobile call centres are all based abroad. This presents very real issues in communicating with the call centre staff and if I politely ask the person to speak slowly and clearly due to my hearing impairment they disconnect the call!
 I’m at my wits end about this and I don’t know where to go next. Resolver aren’t taking new cases for virgin media or mobile now for some reason so I’m stuck.
help!

molerat

https://www.virginmedia.com/accessibility/virgin-mobile