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Fee for PPI

sandra774
sandra774 Posts: 7 Forumite
Ninth Anniversary Combo Breaker First Post
in Reclaim PPI & other insurance
Hello

I made a claim for PPI thru Resolver last year
I have just received a cheque from their legal team and 20% has been deducted for their fees

I did it thru Resolver for convenience and I thought I wouldn't be charged

Just checking if it is right for them to do this The letter says in accordance with your authority they have deducted our fee

Sandra 


Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Resolver don't charge a fee. It's just an email forwarding service for people who are too nervous to send it directly.

    You appear to have used a claims company..


  • sandra774
    sandra774 Posts: 7 Forumite
    Ninth Anniversary Combo Breaker First Post
    No I did it online thru Resolver Last minute and did about 6 Haven't authorised anyone else
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 15 June 2020 at 10:00AM
    Resolver also don't send out cheques.
  • sandra774
    sandra774 Posts: 7 Forumite
    Ninth Anniversary Combo Breaker First Post
    edited 15 June 2020 at 10:16AM
    No the cheque is from Ingenious Legal Ltd on behalf of Capital One Letter implies I instructed them but I haven't heard of them before this letter
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Neither of those companies are Resolver. 

    Ask the claims company for evidence of your contract with them.
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