We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Fee for PPI

Hello

I made a claim for PPI thru Resolver last year
I have just received a cheque from their legal team and 20% has been deducted for their fees

I did it thru Resolver for convenience and I thought I wouldn't be charged

Just checking if it is right for them to do this The letter says in accordance with your authority they have deducted our fee

Sandra 


Comments

  • [Deleted User]
    [Deleted User] Posts: 35,382
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Forumite
    Resolver don't charge a fee. It's just an email forwarding service for people who are too nervous to send it directly.

    You appear to have used a claims company..


  • sandra774
    sandra774 Posts: 7
    Ninth Anniversary Combo Breaker First Post
    Forumite
    No I did it online thru Resolver Last minute and did about 6 Haven't authorised anyone else
  • [Deleted User]
    [Deleted User] Posts: 35,382
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Forumite
    edited 15 June 2020 at 10:00AM
    Resolver also don't send out cheques.
  • sandra774
    sandra774 Posts: 7
    Ninth Anniversary Combo Breaker First Post
    Forumite
    edited 15 June 2020 at 10:16AM
    No the cheque is from Ingenious Legal Ltd on behalf of Capital One Letter implies I instructed them but I haven't heard of them before this letter
  • [Deleted User]
    [Deleted User] Posts: 35,382
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Forumite
    Neither of those companies are Resolver. 

    Ask the claims company for evidence of your contract with them.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 355.7K Banking & Borrowing
  • 254.9K Reduce Debt & Boost Income
  • 456.1K Spending & Discounts
  • 248.3K Work, Benefits & Business
  • 605.9K Mortgages, Homes & Bills
  • 179K Life & Family
  • 263.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.