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Sudden PPI queries from Bank

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I have been trying to complain about charges generally with Lloyd's inc PPI. When the deadline came Aug 19 I submitted a claim via Resolver hoping to at last get a response. Suddenly this week they have made contact only about PPI with a load of questions regarding 2 of the 5 incidents listed. What are they after. As their treatment of him directly sent my husband to attempt suicide a few years ago I neither trust or like Lloyd's. Questioning is around recollection of sale, was he employed 6 months before,did he have savings, pre existing health conditions,anyother insurance,did we have staff. Help please this is the first time they have taken any interest in any of my complaint and I want it to stick 

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  • brettctabrettcta Forumite
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    What are they after? It sounds like they’re questioning the things you’ve listed.
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • zx81zx81 Forumite
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    They're investigating the complaint that you asked them to look at.
  • dunstonhdunstonh Forumite
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    I have been trying to complain about charges generally with Lloyd's inc PPI. 

    Charges or PPI?  (the two things being different)

     Suddenly this week they have made contact only about PPI with a load of questions regarding 2 of the 5 incidents listed. What are they after

    We cannot possibly say what they are after as we do not have your files in front of us.   However, typically contact is made if there is insufficient evidence on their files to support your allegations and they are looking to see if you have any or can explain discrepancies.  

    Questioning is around recollection of sale, was he employed 6 months before,did he have savings, pre existing health conditions,anyother insurance,did we have staff.

    Most firms have a database of employer benefits. So, maybe what you have alleged is different to what their records show.  Maybe there is inconsistency in what you are saying in other areas that they cannot reconcile.



    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • aparkinson123aparkinson123 Forumite
    1 posts
    First Post
    MoneySaving Newbie
    can anyone Help me fill in the form R40 as I’m not sure which figures go where from the Ppi refund details??
  • dunstonhdunstonh Forumite
    102.2K posts
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
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    can anyone Help me fill in the form R40 as I’m not sure which figures go where from the Ppi refund details??
    Please use your own thread and do not hijack another active thread on an unrelated subject (it is considered rude to do that). 
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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