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Login to Shawbrook Bank eSavings

D629497
Posts: 4 Newbie

Hi, I've been trying to log into my savings at Shawbrook over the past week but can never get in.
Is anyone else having a similar problem?
Are there issues with Shawbrook?
Is anyone else having a similar problem?
Are there issues with Shawbrook?
0
Comments
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There doesn't seem to be anything particularly recent mentioned on here - what happens when you try?
Do you get any error messages?
Have you tried different browsers or even different devices?1 -
I have logged into my personal account o.k. right now.1
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Thanks, I get nothing. it just times out.0
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I've tried different devices. I'll give a few other browsers a try, been using Chrome.
Thanks0 -
No joy on various devices, browsers or ISPs. Good to know someone can log in. I guess I'll have to contact Shawbrook.
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Do you have add ons installed on your device ? I have to disable a couple on mine when logging in to some secure sites.
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I've had trouble getting the open the log in page where you enter your customer number and password for weeks. I have tried different browsers (Chrome and Firefox) and settings. I have 4G mobile broadband with Three (maybe it's linked to that). If I use my phone on WiFi at home (Chrome browser) I get the same problem, but if I switch off WiFi and use mobile data on my phone it connects ok. One problem is if on my laptop I do get to to enter my details and press enter, the page can expire, and this counts as one strike as an incorrect password. If this happens several times I get locked out and have to ring them up to unlock my account. Last time I spoke to them they were going to get someone technical to ring back, but that never happened. By far the worst experience with online banking I've had.
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Intermittent issues with loading and timeouts on the login page for a few months particularly after midnight. Not related to browser or plugins, problem is on their end.
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hoc said:Intermittent issues with loading and timeouts on the login page for a few months particularly after midnight. Not related to browser or plugins, problem is on their end.
How is it that I can get straight in with an EE mobile data connection but not home broadband (Via 3 4G)?
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JGal said:hoc said:Intermittent issues with loading and timeouts on the login page for a few months particularly after midnight. Not related to browser or plugins, problem is on their end.
How is it that I can get straight in with an EE mobile data connection but not home broadband (Via 3 4G)?
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