Travel Insurance - Claiming Bank Transfer Payment

pistachio516

My wife had a trip planned but was cancelled due to Covid19. Now she's trying to claim the deposit paid to the organiser using bank transfer. She submitted all the necessary proof to the insurance company. After a month or so, they came back with this statement:
"As the deposit claimed was paid by bank transfer this will be treated the same as if paid by a debit card. Therefore as the trip was not cancelled by your wife you should be able to obtain a full refund from her bank under the charge back scheme."
I'm a bit skeptical with this statement. Any advice/thoughts before I ask her to go ahead and call her bank? Thanks.

Caz3121

what reason has the supplier given for not returning the deposit?

shaun_from_Africa

A bank transfer is not the same as a debit card payment and there is no chargeback facility available for bank transfers and this is something that the insurers should be well aware of.

pistachio516

Caz3121 said:

what reason has the supplier given for not returning the deposit?

It's because they claimed it wasn't their fault. The airline cancelled the flights on that day, and also the destination country imposed quarantine restrictions on arriving visitors.

pistachio516

shaun_from_Africa said:

A bank transfer is not the same as a debit card payment and there is no chargeback facility available for bank transfers and this is something that the insurers should be well aware of.

I thought so too. So, in the email, insurance company basically asked us to do the whole claim process with her bank, and if the bank denied the claim, then only we go back to the insurance company again with a letter from the bank. I feel like insurance company is giving us a run around.

jonesMUFCforever

pistachio516 said:

shaun_from_Africa said:

A bank transfer is not the same as a debit card payment and there is no chargeback facility available for bank transfers and this is something that the insurers should be well aware of.

I thought so too. So, in the email, insurance company basically asked us to do the whole claim process with her bank, and if the bank denied the claim, then only we go back to the insurance company again with a letter from the bank. I feel like insurance company is giving us a run around.

I agree perhaps start a complaint - they could then look at your case again.

bgoodpreston

pistachio516 said:

shaun_from_Africa said:

A bank transfer is not the same as a debit card payment and there is no chargeback facility available for bank transfers and this is something that the insurers should be well aware of.

I thought so too. So, in the email, insurance company basically asked us to do the whole claim process with her bank, and if the bank denied the claim, then only we go back to the insurance company again with a letter from the bank. I feel like insurance company is giving us a run around.

I'm guessing it's a bit early yet but have you heard anything back on this because it sounds just like the run around I'm being given!

cda2212

shaun_from_Africa said:

A bank transfer is not the same as a debit card payment and there is no chargeback facility available for bank transfers and this is something that the insurers should be well aware of.

Hi Shaun, I am having a similar problem with my bank where I paid for a course that cost £2500 but was asked to pay by bank transfer. Now the course provider is refusing to refund, the bank are not allowing me to use the chargeback scheme. Is there no way to get around this?

bradders1983

You cant use charge back for bank transfers. 

bonkersbonkers1

cda2212 said:

shaun_from_Africa said:

A bank transfer is not the same as a debit card payment and there is no chargeback facility available for bank transfers and this is something that the insurers should be well aware of.

Hi Shaun, I am having a similar problem with my bank where I paid for a course that cost £2500 but was asked to pay by bank transfer. Now the course provider is refusing to refund, the bank are not allowing me to use the chargeback scheme. Is there no way to get around this?

You should really start your own thread.
Making a bank transfer is like giving somebody cash - there is no recourse through your bank.
You can of course start legal action if there has been a breach of contract.