Now TV and subtitles

Marvel1

Watch a few weekly shows and every week an issue with some episode with subtitles - advertised but not working.  Go through online chat and after 30 mins they finaly get it it's their end.

This week, 2 new episodes aired Monday 8th June, no subtitles been added, for new episodes that were shown later in week they are.  Go on live chat again, for something simple, taking and verifying my details, then tried the old line of "Subtitles are selected for certain movies and TV shows, we are adding new ones" load of rubbish as I told them, yes but I have been watching previous episodes for said shows and they there are.  Then asked what device I'm using, try another device etc - NO I AM NOT (I just lied and said I did earlier).  Finally after 30 mins:

"I am sorry Marvel1, I had checked and see that the subtitles were available for the previous episodes but not for those two episodes"

I know, check in the first place and instead of asking me stupid questions and suggestions!!!  It's always your end.

I await next week for another live chat   

DoaM

Why not just wait until later in the week when the subtitles have been added?

karlrd

I am deaf and if deafness was a woman only issue,there would be perfect subtitles on everything,but it is a duel sex issue,so it just DEAF peoples problems,a bit like pip,deaf have to spend more to do normal things and cannot do ALL jobs BUT cant get pip either. Subtitles on streaming services esp iplayer are awful. terrestrial tv is ok for main channels but none existant on most channels as they only follow the minimum of the law,same with streaming services. DEAF lose out ALL the time ,more than any other disability ,or race. they just hate us,and make us suffer.

KatrinaWaves

karlrd said:

I am deaf and if deafness was a woman only issue,there would be perfect subtitles on everything,but it is a duel sex issue,so it just DEAF peoples problems,a bit like pip,deaf have to spend more to do normal things and cannot do ALL jobs BUT cant get pip either. Subtitles on streaming services esp iplayer are awful. terrestrial tv is ok for main channels but none existant on most channels as they only follow the minimum of the law,same with streaming services. DEAF lose out ALL the time ,more than any other disability ,or race. they just hate us,and make us suffer.

Yup. I’d much rather be a slave, or killed because of the colour of my skin than have to deal with terrible subtitles.