Packlink via ebay

Ineedaservant

Have the initial problems been resolved or are there still problems?

Many thanks

allison445

I have used the hermes option via packlink many times and very rarely had any problems

rjesson

I sold an item and paid for a packlink delivery by Hermes, I got an email telling me the package would be collected on Saturday, but it was not collected after I waited all day till 20:00 for it to be collected. So I cancelled the label late Saturday night and received confirmation that it was cancelled and that I'd get a refund. On Sunday I paid eBay for Royal Mail Special delivery and put the label on the parcel and had it posted on Monday. Later on Monday Hermes arrived unanounced for the package and I told them it had been canceled because they failed to collect it.

 

Now Packlink have emailed me saying that they will not refund me because the lable was used. IT WAS NOT. I have proof that I cancelled it, that I bought a new label from Royal Mail and that it was delivered by Royal mail.

 

Why do Packlink automaticaly assume that I'm a liar? when there system is clearly broken, why did they refuse my refund when the evidance of what happend is plastered all over my ebay account if they bothered to look before calling me a liar. They seem to have no integrety.