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Charged on mobile phone scam cannot stop it

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Dear Martin 
My partner has been scammed and is charged every evening at 18.40 to his mobile bill he has been in touch with his provider to be told it is a third party nothing they can do he has asked for the number to be blocked it's not happened he has tried to txt the number to stop and that just says txt failed please help we are getting charged for nothing 
We are shielding and not very techy either old 
Thank you Caroline 

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Who/ what is this 3rd party ??
  • Neil_Jones
    Neil_Jones Posts: 9,551 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Dear Martin 
    My partner has been scammed and is charged every evening at 18.40 to his mobile bill he has been in touch with his provider to be told it is a third party nothing they can do he has asked for the number to be blocked it's not happened he has tried to txt the number to stop and that just says txt failed please help we are getting charged for nothing 
    We are shielding and not very techy either old 
    Thank you Caroline 
    What are these charges of which you speak?  Why 18.40?  Is that a time of day or a price?  Who is the third party?  How did they get scammed?  Need more details.
  • TadleyBaggie
    TadleyBaggie Posts: 6,625 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Suspect your partner is on a provider (e.g. Plusnet) that doesn't support short code numbers, which would make sending a "STOP" message impossible.
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