Charged on mobile phone scam cannot stop it

Carolinechristy53

Dear Martin 
My partner has been scammed and is charged every evening at 18.40 to his mobile bill he has been in touch with his provider to be told it is a third party nothing they can do he has asked for the number to be blocked it's not happened he has tried to txt the number to stop and that just says txt failed please help we are getting charged for nothing 
We are shielding and not very techy either old 
Thank you Caroline 

JJ_Egan

Who/ what is this 3rd party ??

Neil_Jones

Carolinechristy53 said:

Dear Martin 
My partner has been scammed and is charged every evening at 18.40 to his mobile bill he has been in touch with his provider to be told it is a third party nothing they can do he has asked for the number to be blocked it's not happened he has tried to txt the number to stop and that just says txt failed please help we are getting charged for nothing 
We are shielding and not very techy either old 
Thank you Caroline 

What are these charges of which you speak?  Why 18.40?  Is that a time of day or a price?  Who is the third party?  How did they get scammed?  Need more details.

TadleyBaggie

Suspect your partner is on a provider (e.g. Plusnet) that doesn't support short code numbers, which would make sending a "STOP" message impossible.